Siemens Advance Conference Telephone Troubleshooting Guide Page 145
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Making Calls 5-47
5. Making Calls
Trunk Queuing
The Trunk Queuing features complete calls for the user to outside
numbers when all available trunks (outside lines) have been busy.
Trunk Callback Queuing
Trunk Callback Queuing lets the user hang up and have the
communications server call him or her back with triple rings when a
trunk becomes free for an outside call. When the user then answers, the
communications server automatically dials the number.
To queue for a
trunk callback
➩
When you hear a busy tone for a party you
have dialed, listen until you also hear the
queuing tone.
➩
Hang up. The Callback status light will
turn on.
Note:
If you receive a busy tone instead of a queuing tone, Trunk
Callback Queuing is not available.
To accept the
trunk callback
➩
Listen for the triple rings.
If you have a display telephone, FREE is
displayed.
➩
Answer the telephone. The
communications server will automatically
place your call.
You will hear the external number that you
called begin to ring.
- Administrator Guide 1
- Contents 3
- Contents v 5
- Contents vii 7
- Figures ix 9
- Tables xi 11
- How To Use This Guide 13
- Related Publications 15
- Chapter 1 Introduction 17
- Optiset E Entry Telephone 18
- Optiset E Basic Telephone 19
- MNOJKLGHI 20
- PQRS TUV WXYZ 20
- Optiset E Standard Telephone 21
- Conference Telephones 21
- Standard 22
- Optiset E Liberator Telephone 23
- 1. Introduction 25
- Wall mountable charging unit: 25
- Before Installation 26
- CAUTION: 26
- Introduction 1-11 27
- Wall Mount Installation 28
- Standard Wall Plate Mounting 28
- Direct Wall Mounting 29
- Charging Unit Wall Mounting 30
- Installation of Options 31
- The Basics 32
- Guidance Keys 33
- System Features 34
- Feature Keys 34
- Class of Service 34
- Frequently Used Feature Keys 35
- Feature Access Codes 36
- Status Lights 37
- Speaker 37
- Speakerphone 37
- Volume Keys 38
- Table 1–3. Tones 40
- Where to Go for Assistance 41
- Getting Started 41
- Chapter 2 Optiset E 43
- Option Modules 43
- Optiset E Control Adapter 44
- Optiset E Data Adapter 44
- Optiset E Headset Adapter 45
- Optiset E ISDN Adapter 46
- Optiset E Phone Adapter 46
- Optiset E Teleworking Adapter 46
- Optiset E Option Modules 2-5 47
- Optiset E Option Modules 2-7 49
- Optiset E Key Module 50
- Optiset E Option Modules 2-9 51
- Optiset E Privacy Module 53
- Optiset E Distance Adapter 55
- Advance Plu 57
- Chapter 3 Using the 59
- Making a Call 60
- Answering a Call 60
- Hanging Up 60
- Internal Calls 61
- Using the Phones 3-5 63
- External Calls 64
- Using the Phones 3-7 65
- Using the Speaker 67
- Using the Speakerphone 68
- Voice Transmission 69
- Muting the Speakerphone 70
- Open Listening 70
- Using the Phones 3-13 71
- Putting a Call on Hold 72
- Hold on Hold 73
- Private Hold 73
- Using the Phones 3-17 75
- Transfer 77
- Using the Phones 3-21 79
- Using the OptiGuide Display 80
- The OptiGuide Display 81
- Using the Phones 3-25 83
- Using the Phones 3-27 85
- PROGRAM/SERVICE 86
- 1-Change destinations? 86
- Using the Mailbox 87
- Changing the Audio Settings 88
- Using the Phones 3-31 89
- Chapter 4 Using the 91
- Optiset E Liberator 91
- Selecting a Channel 92
- Flash and Pause 93
- Muting the Handset 94
- Locking the Key Pad 95
- Locating the Handset 96
- PhoneMail Message 96
- Battery Low Indicator 97
- Function Keys 97
- OptiGuide User Interface 98
- Chapter 5 Making Calls 99
- Busy Override 101
- Busy Standby Queuing 102
- Callback Request 103
- Conference 105
- Making Calls 5-9 107
- Making Calls 5-11 109
- Consultation 111
- Direct Station Select (DSS) 113
- Making Calls 5-17 115
- Direct Trunk Select 117
- Intercom Features 118
- Community (Com) Group Call 119
- Dedicated Intercom Call 121
- Last Number Redial 122
- 5. Making Calls 123
- Mailbox Reminder Message 124
- Making Calls 5-27 125
- Repertory Dialing (Repdial) 127
- Making Calls 5-31 129
- Saved Number Redial 131
- Speaker Calls 133
- One-Way Speaker Call 134
- Making Calls 5-37 135
- Two-Way Speaker Call 136
- Speaker Call Rejection 137
- Station Speed Dialing 139
- Making Calls 5-43 141
- Making Calls 5-45 143
- System Speed Dialing 144
- Trunk Queuing 145
- Trunk Standby Queuing 146
- Chapter 6 Answering 147
- Answering Calls 6-3 149
- Non-Display Phones 151
- Group Pickup 153
- Station Pickup 154
- Answering Calls 6-9 155
- Universal Night Answer 157
- Chapter 7 Moving Calls 159
- Variable Forwarding 160
- Moving Calls 7-3 161
- Moving Calls 7-5 163
- Other Forwarding Options 164
- Forced Forwarding 165
- Relay Forwarding 165
- Forwarding Return 165
- Moving Calls 7-9 167
- Moving Calls 7-11 169
- System Hold 170
- Moving Calls 7-13 171
- Chapter 8 Blocking 173
- Blocking Calls 8-3 175
- Automatic Privacy 177
- Chapter 9 Managerial 179
- Features 179
- Managerial Features 9-3 181
- Bad Line Reporting 182
- Hunt Groups 183
- Hunting Patterns 184
- Managerial Features 9-7 185
- Leaving a Hunt Group 186
- Managerial Features 9-9 187
- Managerial Features 9-11 189
- PIN Authorization Features 190
- Follow-Me Forwarding 191
- Forced Authorization 193
- Remote Authorization 194
- Class of Service Changeover 195
- Trace Call 196
- Appendix A Feature 197
- Access Codes 197
- Feature Access Codes A–3 199
- Feature Access Codes A–5 201
- Appendix B Help! 203
- Self Test 204
- Other Problems 204
- Help! B-3 205
- Phone Test 206
- Running the Phone Test 207
- Optiset E Option Modules 209
- Optiset E Local Power Supply 210
- Optiset E Liberator Phone 211
- Appendix C Menu Trees 213
- Appendix D Service 215
- D. Service Codes 217
- Appendix E Ordering 219
- Information 219
- Accessories 221
- Table E–4. Easy-Packs 222
- Telephones 226
- E. Ordering 227
- Appendix F 229
- Configuration Rules 229
- Glossary 231
- See also 235
- Index I-8 242
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