Step by step
Functions used when receiving calls
80
qhdf Enter the code to become available in the UCD group.
or
rhdf Enter the code to become available or unavailable in the
UCD group.
or
Press the " UCD GP AVAIL/UNAV" key
or
The display indicates that the agent is available.
or
The display indicates that the agent is unavailable.
UCD agent in service out of service
This allows an agent to resume receiving calls in a group
once he/she is available again.
Or it prevents an agent from receiving calls within a
group when he/she is busy with a request, such as a
customer’s inquiry.
Agent In Service/Out of Service
Select and confirm.
or
or
qhdg Enter the code to switch the status to in service or out
of service.
or
rhdg Enter the code to remove the extension from the ser-
vice.
or
Press the "IN SERVICE / OUT OF SERVICE" key.
or
GP AVAIL/GP UNAV
GP AVAIL/GP UNAV
AVAILABLE
NOT AVAILABLE
The message will only be shown if the extension
is on the hook.
WORK ON?
WORK OFF?
IN SERVICE / OUT OF SERVICE
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