Siemens Gigaset DX800A all in one Specifications Page 150
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148
Service (Customer Care)
Gigaset DX800A all in one / GBR / A31008-N3100-L101-2-7619 / appendix.fm / 07.04.11
Version 4, 16.09.2005
Questions and answers
If you have any questions about the use of
your base, visit our website at
www.gigaset.com/service
for assistance 24/7. The table below contains
a list of common problems and possible
solutions.
Registration or connection problems with a
Bluetooth headset.
¥ Reset the Bluetooth headset (see the user
guide for your headset).
¥ Delete registration data from the base by
deregistering the device (
¢page 120).
¥ Repeat the registration process
(
¢page 119).
The display is blank.
1. The base is not connected to the mains power
supply.
¥ Check the mains connection
(
¢page 15).
2. The backlight is deactivated because a time
control was activated (
¢page 129).
¥ Press any key on the base to temporarily
activate the display backlight.
Or:
¥ Deactivate the time control
(
¢page 129).
No connection between the base and handset.
1. Handset is out of the range of the base.
¥ Move the handset closer to the base.
2. Range of the base has been reduced as
Eco Mode is active.
¥ Deactivate Eco Mode (¢page 109) or
reduce the distance between the handset
and the base.
3. The handset has not been registered to the
base or was deregistered due to the registra-
tion of an additional handset (more than
six DECT registrations).
¥ Register the handset with the base
(
¢page 114).
4. The firmware is currently being updated.
¥ Please wait until the update is complete.
5. Base is not switched on.
¥ Check the power adapter for the base
(
¢page 14).
The base does not ring.
1. The ringer is switched off.
¥ Activate the ringer (¢page 131).
2. Call divert set for "All Calls".
¥ Deactivate call divert (¢page 59).
3. The connection on which the call is received is
not assigned to the base as a receive connec-
tion.
¥ Change the assignment of receive connec-
tions (
¢page 114).
The display shows "Please check phone connec-
tion".
Connector to the telephone network may not be
plugged in.
¥ Check the telephone connection
(
¢page 14).
You cannot hear a ringer/dialling tone from the
fixed line.
The supplied phone cable is not being used or
the phone cable may be faulty.
¥ Replace the phone cable. When purchasing
from a phone retailer, ensure the cable has
the correct jack pin connections
(
¢page 156).
Phone does not ring after setting up the
ISDN phone number (MSN).
The area code has been stored with the MSN.
£Save MSN without area code.
Some of the network services do not work as
specified.
Features are not activated.
£Query with the network provider.
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Repeat input of system PIN.
The other party cannot hear you.
You have pressed the mute button P.
The base is "muted".
¥ Unmute the microphone (¢page 58).
The number of the caller is not displayed
despite CLIP/CLI being activated.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to
enable Calling Line Identification.
- Congratulations 1
- ¢ page 128): 4
- Base overview 5
- Display icons 6
- Contents 7
- Safety precautions 11
- Checking the package contents 12
- Setting up the base 13
- Connecting the base 14
- Underside of 15
- ¢ page 10, cable 5) 16
- ¢ page 10, cable 6) 16
- ¢ page 98) 17
- ¢ page 156) 17
- ¢ page 57) 19
- Please note: 21
- Connection Procedure 21
- §Yes§ to start the 22
- §OK§ to start 22
- ¢ page 136) 23
- §Save§ 24
- Either: 25
- Starting the IP wizard 26
- §No§ on the dis 27
- §Yes§ on the 27
- ¢ page 135) 28
- §OK§ on the 29
- Please note 30
- 3. Registration wizard 32
- ¢ page 20 33
- ¢ page 124) 33
- ¢ page 115) 33
- §Yes§ if you 34
- §No§ if you do 34
- §Change§ if you 34
- §OK§ if you do 34
- Back Save 35
- §Save§ to save 37
- Completing the installation 38
- Setting the date and time 39
- Proceeding 40
- Control key 41
- ¢ page 126) 42
- Using the menus 43
- Main menu (first menu level) 43
- Submenus 43
- Reverting to idle status 44
- Example: 45
- §Change§ to acti 46
- §Back§ to jump 46
- Menu tree 47
- Making calls 52
- Making calls via your mobile 54
- Ending a call 55
- Accepting a call 55
- Calling Line Identification 56
- Call display 57
- ¢ page 81) 58
- ¢ page 152) 58
- Gigaset HDSP – telephony 59
- Muting the base 60
- Making calls using 61
- Activating/deactivating call 62
- Configuring settings for the 63
- ¢ Keypad Control 64
- ¢Ringback 64
- Accepting a waiting call 65
- Consultation calls (external) 65
- Call swapping 66
- Conference (VoIP/ISDN) 66
- Transferring calls 66
- ¢ Identify Caller 67
- Using lists 68
- Incoming message list 69
- Answering machine list 69
- Call lists 69
- List entry 70
- ¢ page 107) 71
- ¢page 86) 71
- Using directories 72
- Order of directory entries 73
- Dialling with the directory 73
- ¢ s (Select entry) 74
- ¤ Perform changes and save 74
- ¢ s(Select entry) 74
- ¢ §Options§ (Open menu) 74
- Using online directories 77
- Opening an online/classified 77
- Searching for an entry 78
- Search result (hit list) 78
- Calling subscribers 79
- Starting a refined search 79
- Using the private net 80
- ¢ user guide 81
- ¢ page 77) 81
- Gigaset.net directory 82
- ¢ §Options§ 83
- ¢ page 70) 83
- ¢ page 80) 83
- ¢ page 152 84
- Making cost-effective 85
- Sending SMS 86
- (text messages) 86
- Draft list 87
- Sending SMS messages to an 87
- Receiving an SMS 88
- Copying the number to the 89
- SMS with vCard 90
- Receiving notifications via 90
- Setting the SMS service 91
- Activating/deactivating SMS 92
- Troubleshooting SMS 93
- Opening the incoming e-mail 94
- Viewing the message header 95
- Deleting e-mail messages 96
- Info centre – continuous 97
- Internet access from 97
- Login for personalised 98
- Operating the info centre 98
- Displaying information from 99
- Operating the base's 100
- Operating via the base 101
- Activating/deactivating and 101
- Recording a personal 102
- Playing back announcements 102
- Playing back messages 103
- ¢Copy to Directory 104
- ¢Delete Old List §OK§ 104
- ¢ Call Screening 105
- ¢ Recordings 106
- ¢ page 104) 106
- Cancelling remote operation 107
- Please note 107
- Network mailbox: activating/ 108
- ¢ Set Key 1 109
- ¢ page 108) 109
- ECO DECT: 111
- Reducing energy 111
- Setting an appointment 112
- (calendar) 112
- Signalling appointments and 113
- Managing appointments 113
- Setting the alarm clock 114
- (snooze mode) 115
- Registering handsets 116
- De-registering handsets 117
- Locating a handset (paging) 117
- Making internal calls 117
- ¢ page 132) 118
- ¢End Active Call 118
- ¢ page 53) 119
- ¢ ò Bluetooth 120
- ¢ page 4) 120
- Registering Bluetooth devices 121
- ¢ s (select entry) 123
- ¢ s (select mobile) 123
- ¢ page 120), no other 123
- Using a Bluetooth headset 124
- Using data devices 124
- Simultaneous Bluetooth 125
- ¢ page 138) 126
- ¢page 54) is not supported 126
- Connecting and using a 127
- Accessing functions and 128
- Changing key assignments 128
- Changing the display 130
- Setting the display 130
- Changing the handsfree/ 131
- Setting ringers 132
- Reactivating the ringer 133
- Activating/deactivating 134
- Resource directory 134
- Configuring the system 135
- Protecting against 136
- Changing the system PIN 136
- Setting your own area code 136
- Setting up/deleting ISDN 138
- Configuring VoIP 139
- Assigning send and receive 140
- ¢ page 16) 141
- ¢ System 141
- Activating repeater support 142
- Activating/deactivating the 142
- DECT interface 142
- ¢ System ¢ FAX Port 143
- ¢ System ¢ Reset 143
- ¢ page 18) 143
- Checking the base's MAC 144
- Changing the default 144
- Connection Wizards in the 145
- Saving an access code 146
- (outside line code) 146
- Setting pauses (fixed line) 147
- Setting recall (fixed line) 147
- Transferring a call (ISDN)– 147
- ECT (Explicit Call Transfer) 147
- Using Centrex (ISDN) 147
- Selecting dialling mode/ 148
- Setting options 148
- Service (Customer Care) 149
- Questions and answers 150
- Version 4, 16.09.2005 151
- VoIP status codes 152
- Checking service information 154
- Authorisation 155
- Guarantee Certificate 156
- United Kingdom 156
- Environment 157
- Appendix 158
- Writing and editing text 159
- PC interface 160
- Using Open Source software 160
- Using Gigaset QuickSync – 160
- GNU General Public License 161
- GNU GENERAL PUBLIC LICENSE 162
- New Programs 164
- GNU Lesser General Public 165
- License (LGPL) 165
- GNU LESSER GENERAL PUBLIC 167
- LICENSE 167
- NO WARRANTY 170
- New Libraries 171
- Glossary 172
- Dynamic DNS 174
- Explicit Call Transfer 174
- Local Area Network 176
- Media Access Control address 177
- Million bits per second 177
- Maximum Receive Unit 177
- Maximum Transmission Unit 177
- Network Address Translation 177
- Random Access Memory 179
- Read Only Memory 179
- Real-Time Transport Protocol 179
- Transmission Control Protocol 180
- Transport Layer Security 180
- User Datagram Protocol 180
- Uniform Resource Identifier 180
- Universal Resource Locator 181
- Voice over Internet Protocol 181
- Wide Area Network 181
- Accessories 182
- Gigaset C610H handset 183
- Gigaset SL78H handset 183
- Gigaset E49H handset 184
- Gigaset repeater 184
- Compatibility 184
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