Siemens ADVANCE NETWORK COMMUNICATIONS BOARD/DATANET 20005 User Manual download pdf (Page 8)

Technical Support

Getting Help

At Siemens Energy & Automation, Inc. we take pride in the on going

support we provide our customers. When you purchase a product, you

receive a detailed manual, which should answer your questions;

however, our technical support service provides a special “hot” line as an

added source of information.

If you require assistance call:

In the United States: (800) 448-8224

Internationally: 001-918-662-7030

Before You Call

Before you call one of our technical support lines, please have the

following information available to help our representative answer your

questions:

1. Unit Serial Number and Date of Installation

2. Installed software version number (if applicable)

3. Description of problem

4. LEDs status on ANCB.

iv • Preface 2000592-001

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Siemens ADVANCE NETWORK COMMUNICATIONS BOARD/DATANET 20005 User Manual Page 8