Siemens 600Series User Manual

User GuideROLMphone 300/600 Seriesfor 9006i and Hicom 300 E CSCreating a World of Highly IntegratedCommunications & Solutions

ix ROLMphone 300/600 Series User Guide

3-42 ROLMphone 300/600 Series User Guide➩Press the Clear key. DELETED is displayed to confirm the cancellation.➩Press the Program key to end the displ

Answering Calls 4-14. Answering CallsChapter 4 Answering CallsReminder Messages and Notifications (Displaying and Answering)Your communications serve

4-2 ROLMphone 300/600 Series User GuideReminder Messages and Notifications on Display PhonesTo display mail-box reminder messages and no-tifications ➩

Answering Calls 4-34. Answering CallsTo delete a dis-played reminder message or notifi-cation➩While the message or notification you want to delete is

4-4 ROLMphone 300/600 Series User GuideDisplaying Specific Kinds of Messages and NotificationsIf you have a display phone, you can display specific ki

Answering Calls 4-54. Answering CallsDisplay Numbers for Version 6.3 and HigherTo display PhoneMail and external voicemail notifications➩Press the Ma

4-6 ROLMphone 300/600 Series User GuideReminder Messages and Notifications on Non-Display PhonesOn a non-display phone, the Mailbox status light turns

Answering Calls 4-74. Answering CallsTo call the Pho-neMail system or your voicemail system when your PhoneMail status light is not on➩Press the Phon

4-8 ROLMphone 300/600 Series User GuidePickupThe Pickup features let you answer calls that are ringing, on hold, queued, or parked at other extensions

Answering Calls 4-94. Answering CallsStation PickupStation Pickup lets you answer a call that is ringing, on hold, queued, or parked at any extension

How to Use This Guide xHow To Use This GuideThis guide explains how to use the many features of your ROLMphone 300/600 series telephone. Be sure to r

4-10 ROLMphone 300/600 Series User GuideUniversal Night AnswerUniversal Night Answer lets you answer an incoming call to your company’s operator when

Moving Calls 5-15. Moving CallsChapter 5 Moving CallsForwardingForwarding automatically redirects your incoming calls to another extension or an outs

5-2 ROLMphone 300/600 Series User GuideListen for the confirmation tone. If you have a display telephone, SYSTEM FORWARD OFF is displayed.➩Hang up.To

Moving Calls 5-35. Moving Calls• when your extension rings, but no one answers (for a period of time specified at the communications server)• for bot

5-4 ROLMphone 300/600 Series User Guide➩Continue pressing FORWARD to scroll through the following Variable Forwardingoptions:—FWD-ALL-BOTHForward both

Moving Calls 5-55. Moving Calls➩While the forwarding option you want to use is displayed, dial the extension to which you want your calls forwarded.

5-6 ROLMphone 300/600 Series User Guide—# 9 4Forward both internal and external calls when your extension is busy.—# 9 5Forward both internal and exte

Moving Calls 5-75. Moving Calls➩Hang up. Your primary line key status light flickers.Note:A call made from your Variable Forwarding target to your ex

5-8 ROLMphone 300/600 Series User GuideOther Forwarding OptionsFollow-Me ForwardingFollow-Me Forwarding lets you enter a personal identification numbe

Moving Calls 5-95. Moving CallsDelayed Call Forwarding on BusyYour phone can be configured at the communications server so that when you are on a lin

xi ROLMphone 300/600 Series User GuideAppendix A Feature Access Codes lists the codes that can be dialed to use system features.Appendix B Help! prese

5-10 ROLMphone 300/600 Series User GuideParkPark lets you move a call to an extension and hold it there, without ringing that extension. You or anothe

Moving Calls 5-115. Moving CallsTo park a call to your extension➩Press the Transfer (TRANSFR) key. You will hear the confirmation tone, followed by t

5-12 ROLMphone 300/600 Series User Guide➩Hang up.The parked call will recall your extension.➩When your phone rings, answer it and begin speaking.To pi

Moving Calls 5-135. Moving CallsSystem HoldSystem Hold lets you move a call to a system slot (a temporary holding place) and hold it there. The call

5-14 ROLMphone 300/600 Series User GuideTo place a call on system hold on a non-display phone or a dis-play phone with-out a System Hold key➩Press the

Blocking Calls 6-16. Blocking CallsChapter 6 Blocking CallsDo Not DisturbThe Do Not Disturb feature lets you block incoming calls to your telephone.

6-2 ROLMphone 300/600 Series User GuidePrivacyThe Privacy feature lets you:• prevent callers from using the Busy Override feature to break through to

Blocking Calls 6-36. Blocking CallsTo exclude a party that has bridged your call➩Press the Privacy key, or press TRANSFR and dial # 2. The Privacy st

6-4 ROLMphone 300/600 Series User GuideAutomatic PrivacyIf your telephone has been assigned the Automatic Privacy feature, no one can bridge (or join)

Managerial Features 7-17. Managerial FeaturesChapter 7 Managerial FeaturesAccount NumberThe Account Number feature lets you charge an external call t

Related Publications xiiRelated PublicationsThe following list presents the titles and brief descriptions of other useful Siemens publications. Pleas

7-2 ROLMphone 300/600 Series User GuideTo assign a call to an account dur-ing the call➩Press the Account key. If you have a display telephone, ENTER A

Managerial Features 7-37. Managerial Features➩Press the Connect key to return to the other party.Note:To change the account to which you have assigne

7-4 ROLMphone 300/600 Series User GuideBad Line ReportingIf you have a bad connection with an external call, Bad Line Reporting lets you report the ba

Managerial Features 7-57. Managerial FeaturesHunt GroupsA hunt group consists of a group of telephones set up to move an incoming call automatically

7-6 ROLMphone 300/600 Series User GuideYou can only join a station hunt group if your phone has been assigned the station hunt group class of service.

Managerial Features 7-77. Managerial FeaturesFor a linear-pattern pilot hunt group, if all the members of the group are busy the call will then be pl

7-8 ROLMphone 300/600 Series User GuideRemoving Yourself from a Hunt GroupIf you want to prevent hunt group calls from advancing to your phone, you ca

Managerial Features 7-97. Managerial FeaturesTo change your station hunt destination➩Remove your phone from the hunt group, as described on page 7–10

7-10 ROLMphone 300/600 Series User Guide➩Dial # * 9 9.You will hear the confirmation tone. If you have a display phone, STN HUNT DEST CLEARED is displ

Managerial Features 7-117. Managerial FeaturesNote:Even if you do not have a station hunt destination, you must join the hunt group to receive hunt g

xiii ROLMphone 300/600 Series User GuideGU30-1557Problem Determination Procedures for ROLMphone, Analog, and Optiset E Telephones is the troubleshooti

7-12 ROLMphone 300/600 Series User GuidePIN Authorization FeaturesThe Personal Identification Number (PIN) Authorization feature lets you dial a uniqu

Managerial Features 7-137. Managerial FeaturesFollow-Me ForwardingFollow-Me Forwarding authorizes you to change your extension’s Variable Forwarding

7-14 ROLMphone 300/600 Series User Guide—# 9 5Forward both internal and external calls when your extension is either busy or you do not answer within

Managerial Features 7-157. Managerial FeaturesNote:For more information, see “Variable Forwarding” on page 5-2.Forced AuthorizationWith the Forced Au

7-16 ROLMphone 300/600 Series User GuideRemote AuthorizationThe Remote Authorization feature lets you activate your personal identification number (PI

Managerial Features 7-177. Managerial FeaturesNote:Do not deactivate your PIN during a call, since this will disconnect the call.

7-18 ROLMphone 300/600 Series User GuideClass of Service ChangeoverYour phone may be set up at the communications server to use one class of service (

Managerial Features 7-197. Managerial FeaturesTrace CallTrace Call lets you record a caller’s telephone number on a system printout. You can trace a

7-20 ROLMphone 300/600 Series User Guide

Feature Access Codes A–1A. Feature Access CodesAppendix A Feature Access CodesFeature Access CodesIf you do not have a key on your phone for a featur

Introduction 1-11. IntroductionChapter 1 IntroductionThe ROLMphone 300 and 600 SeriesChapter 1 introduces you to the ROLMphone 300 series of telepho

A–2 ROLMphone 300/600 Series User GuideClass of Service Changeover• To restore your phone’s primary COS• To return your phone’s secondary COSCommunity

Feature Access Codes A–3A. Feature Access CodesForwarding, Variable - ExternalForwarding, Variable - InternalForwarding, Variable - Ring No AnswerFor

A–4 ROLMphone 300/600 Series User GuidePrivacyPrivacy - CancelSaved Number RedialSpeaker Call, Fixed One-WaySpeaker Call, One-WaySpeaker Call, One-Way

Feature Access Codes A–5A. Feature Access CodesStation Speed Dialing• To set up a station speed code (on a non-display phone)• To dial a station spee

A–6 ROLMphone 300/600 Series User Guide

Help! B-1B. Help!Appendix B Help!IntroductionThis section presents some simple procedures that may help you correct problems with ROLMphone 300/600 s

B-2 ROLMphone 300/600 Series User GuideSelf TestThe Self Test should be the initial step in troubleshooting problems with ROLMphone 300/600 series tel

Help! B-3B. Help!The other party cannot hear you when you are using the speakerphone, though everything else works.Verify that your telephone is equi

B-4 ROLMphone 300/600 Series User Guide

Glossary G-1GlossaryGlossaryAaccess code. A preassigned number that a user dials to access a trunk or a system feature.account number. A preassigned

1-2 ROLMphone 300/600 Series User GuideROLMphone 300 Series TelephoneThe ROLMphone 300 series offers two models.• The RP312 has 12 feature keys and on

G-2 ROLMphone 300/600 Series User GuideDND (Do Not Disturb). This feature allows a telephone user to block incoming calls to his or her telephone by p

Glossary G-3GlossaryLline key. A key on your ROLMphone telephone that provides access to an extension. Each line key allows a single telephone call,

G-4 ROLMphone 300/600 Series User GuideROLMphone. ROLMphone is a registered trademark of Siemens Business Communication Systems, Inc. used to distingu

Index I-1IndexIndexAaccess codesSee also feature access codes.com groups 3-19paging 3-24trunk 2-8ACCOUNT key 7-1Account Number feature 7-1access code

I-2 ROLMphone 120/240/400 User Guidedelay in repdial sequence 3-25Delayed Call Forwarding on Busy feature 5-9dial pad. See key pad.dial tone 1-18, 2-2

Index I-3IndexDirect Trunk Select 3-17Do Not Disturb 6-1Fixed Forwarding 5-1Fixed One-Way Speaker Call 3-30Follow-Me Forwarding 5-8, 7-13Forced Autho

I-4 ROLMphone 120/240/400 User Guidehunt group features 7-5No-Hunt 7-8hunt groups 7-5hunting patterns 7-6circular 7-6linear 7-6pilot 7-5removing yours

Index I-5Indexoutside calls 2-8outside lines 3-17OVERIDE key 3-3PPaging feature 3-24access code 3-24Park feature 5-10personal identification number.

I-6 ROLMphone 120/240/400 User GuideSSAV/RDL key 3-28Saved Number Redial feature 3-28access code A-4Self Test B-2setting up a hunt group 7-8slide cont

Index I-7Indexaccess code A-5using your phone 2-1VVariable Forwarding feature 5-2access code A-2voice mail. See PhoneMail.voice transmission 2-13volu

Introduction 1-31. IntroductionROLMphone 600 Series TelephoneThe ROLMphone 600 series offers eight models.• The RP612 has 12 feature keys and may hav

I-8 ROLMphone 120/240/400 User Guide

1-4 ROLMphone 300/600 Series User GuideOptionsThe ROLMphone 600 series telephones are modular and support options for data communications, a headset/r

Introduction 1-51. IntroductionData Communications OptionOnce the Data Communications Option (DCO) is installed, your ROLMphone 600 series telephone

WARNING: Hackers who unlawfully gain access to customer telecommunications systems to make long distance telephone calls that are then billed to the s

1-6 ROLMphone 300/600 Series User GuideHeadset/Recorder OptionThe ROLMphone 600 series telephones can also accept a module that lets you attach a head

Introduction 1-71. IntroductionElectret Headset OptionThe Electret Headset Option (EHO) lets you plug one or two electret headsets into the installed

1-8 ROLMphone 300/600 Series User GuideAnalog Adapter OptionThe Analog Adapter Option (AAO) allows you to attach an analog device to your RP600 series

Introduction 1-91. IntroductionCTI/Headset Combo OptionThe CTI/Headset Combo module provides your ROLMphone 600 series telephone with connection for:

1-10 ROLMphone 300/600 Series User GuideKeyboard Expansion OptionThe keyboard of a ROLMphone 600 series telephone can be expanded with an option provi

Introduction 1-111. IntroductionROLMphone BasicsFaceplateThe faceplate is a paper template that identifies features that you access by pressing speci

1-12 ROLMphone 300/600 Series User GuideKey PadUse the key pad on your telephone just as you would any standard telephone key pad for dialing telephon

Introduction 1-131. IntroductionFeature KeysFeature keys give you access to system features such as Hold, Transfer, Mailbox, and Program. Press the k

1-14 ROLMphone 300/600 Series User GuideClear Key: The Clear key can be used to remove or cancel information shown on a phone’s display when it is in

Introduction 1-151. IntroductionThe Transfer key also places any call you have in progress on temporary hold1 and can be used to dial a feature acces

iiContentsFigures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viTables . . . . . . . . . . . . . . .

1-16 ROLMphone 300/600 Series User GuideStatus LightsThe red status lights next to the line keys tell you what is happening on those lines.A line key

Introduction 1-171. IntroductionVoice Volume KeysUse the Volume Up (▲) and Volume Down (▼) keys to adjust the voice volume of your telephone. While o

1-18 ROLMphone 300/600 Series User GuideSoundsYour phone makes different sounds to let you know what’s going on. Rings occur on a line that you are no

Introduction 1-191. IntroductionIntrusion tone fol-lowed by a ringing-beep toneThe party you called is on the phone, but has received a call waiting

1-20 ROLMphone 300/600 Series User GuideRing VolumeUse the slide control to adjust the ringing volume of your telephone. The slide control is located

Introduction 1-211. IntroductionWhere to Go for AssistanceSee Appendix B, “Help!” on page B–1 for some procedures that may help you correct problems

1-22 ROLMphone 300/600 Series User GuideGetting StartedThis has been a general introduction to the ROLMphone 300/600 series telephones. To get started

Using Your Phone 2-12. Using Your PhoneChapter 2 Using Your PhoneQuick and EasyYou can begin using your ROLMphone 300/600 series telephone as soon as

2-2 ROLMphone 300/600 Series User GuideMaking a CallBefore dialing a number or using a feature access code you must get a dial tone. The dial tone is

Using Your Phone 2-32. Using Your PhoneAnswering a CallYou can answer a call in three ways:• by picking up your handset (for a call ringing on your p

iii ROLMphone 300/600 Series User GuideAnswering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3Hanging Up . .

2-4 ROLMphone 300/600 Series User GuideHanging UpYou can hang up in three ways:• by hanging up your handset when you are on a handset call• by pressin

Using Your Phone 2-52. Using Your PhoneInternal CallsCalling an Extension in Your Telephone SystemEvery telephone in your company’s telephone system

2-6 ROLMphone 300/600 Series User Guide•Community (Com) Group Speaker Call - lets you place a two-way speakerphone call to a member of your com group

Using Your Phone 2-72. Using Your Phone•Two-Way Speaker Call - lets you make a two-way call to the speaker of another telephone. (See “Two-Way Speake

2-8 ROLMphone 300/600 Series User GuideExternal CallsCalling an Outside NumberTo call outside your communications server system, you must first dial y

Using Your Phone 2-92. Using Your PhoneFeatures Used with External CallsThe following features can be used with external calls:•Conference - lets you

2-10 ROLMphone 300/600 Series User GuideAfter you answer, the communications server dials the number. Trunk Standby Queuing lets you stay on the line

Using Your Phone 2-112. Using Your PhoneUsing the SpeakerYour telephone has a speaker that you can use for receiving calls or listening to the PhoneM

2-12 ROLMphone 300/600 Series User GuideUsing the SpeakerphoneThe RP612S, RP612SL, RP624S, and RP624SL models have a two-way speakerphone, consisting

Using Your Phone 2-132. Using Your PhoneVoice TransmissionA ROLMphone speakerphone only allows voice transmission in one direction at a time. Therefo

ivSaved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28Speaker Calls . . . . . . . . . . . . . . . . . . . . .

2-14 ROLMphone 300/600 Series User GuideMuting the SpeakerphoneIf you have a Mute key, you can press it to turn off the microphone, so that you can ca

Using Your Phone 2-152. Using Your PhoneHoldPutting a Call on HoldThe Hold key lets you hang up a line without disconnecting the other party. If you

2-16 ROLMphone 300/600 Series User GuideWhen Your Party Puts You on HoldIf you are using your handset and someone puts you on hold, you may want to sw

Using Your Phone 2-172. Using Your PhoneTo put a call on private hold➩Press the Private Hold (HOLDPVT) key. If you have a Privacy key, its status lig

2-18 ROLMphone 300/600 Series User GuideTransferThe Transfer feature lets you move a call, for example, to another party, and then hang up. The other

Using Your Phone 2-192. Using Your PhoneTo reconnect to the original call➩Before hanging up, press the Connect key to rejoin the original call.

2-20 ROLMphone 300/600 Series User GuideConnectThe Connect key lets you:• reconnect with a call placed on consultation hold• reconnect with a transfer

Using Your Phone 2-212. Using Your PhoneUsing Your MailboxThe Mailbox feature lets you leave reminder messages at internal extensions to alert them t

2-22 ROLMphone 300/600 Series User GuideChanging Your Telephone’s Ring ToneTo change your ring tone➩Get a dial tone.➩Dial * 5 7 2.➩Dial single digits

Making Calls 3-13. Making CallsChapter 3 Making CallsBridged CallThe Bridged Call feature lets you join a call if one of the other parties’ extension

v ROLMphone 300/600 Series User GuideStation Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-5Hunting Patterns. . . . .

3-2 ROLMphone 300/600 Series User GuideNote:If you press the Transfer key during a bridged call, your telephone will be removed from the call.You cann

Making Calls 3-33. Making CallsBusy OverrideBusy Override lets you join a conversation on a busy extension. It is intended for high priority and emer

3-4 ROLMphone 300/600 Series User GuideBusy Standby QueuingWith Busy Standby Queuing, you can stay on a line until a busy extension that you are tryin

Making Calls 3-53. Making CallsCallback RequestCallback Request can help you complete calls to extensions that are busy, ringing, or in Do Not Distur

3-6 ROLMphone 300/600 Series User GuideTo cancel a call-back request from a display tele-phone➩Press the Callback (CALLBCK) key until the auto callbac

Making Calls 3-73. Making CallsConferenceThe Conference feature lets you have up to eight parties, including yourself, in a telephone conversation. T

3-8 ROLMphone 300/600 Series User GuideTo remove the last party from the conference➩Press the Clear key.OR➩Press the Transfer (TRANSFR) key. The statu

Making Calls 3-93. Making Calls➩Press the Conference key to rejoin the conference.You will hear the conference tone. The number of parties and your p

3-10 ROLMphone 300/600 Series User GuidePicking Up Calls to Add to ConferencesOn Version 6.4 and higher, you can use the Station Pickup feature to cre

Making Calls 3-113. Making CallsTo go back and forth (toggle) between the picked up party and the original call, press the Connect key. Note:You can

Figures viFiguresFigure 1-1. ROLMphone 312L and 624SL Telephones . . . . . .1-1Figure 1-2. ROLMphone 312L Telephone . . . . . . . . . . . . . . . .

3-12 ROLMphone 300/600 Series User GuideConsultationConsultation lets you put the other party in a call on consultation hold, so that you can call and

Making Calls 3-133. Making CallsNote:You cannot dial a feature access code during a consultation call, since pressing the Transfer key joins all part

3-14 ROLMphone 300/600 Series User GuideDirect Station Select (DSS)Direct Station Select (DSS) lets you monitor and automatically dial or answer an ex

Making Calls 3-153. Making Calls➩To end setup, press the Program key. The Program status light turns off, and STORED is displayed if you have a displ

3-16 ROLMphone 300/600 Series User GuideIf you press a DSS key while you are on a call, the communications server will place the first party on consul

Making Calls 3-173. Making CallsDirect Trunk SelectDirect Trunk Select lets you choose a particular trunk (outside line) for placing a call.To choose

3-18 ROLMphone 300/600 Series User GuideIntercom FeaturesIntercom features let you:• send signals to another telephone’s speaker• make calls to member

Making Calls 3-193. Making Calls➩Hang up.Note:If you are talking on the telephone, you can press the Buzz key without interrupting your call.Buzz ove

3-20 ROLMphone 300/600 Series User GuideCommunity (Com) Group Speaker CallCommunity (Com) Group Speaker Call lets you make a two-way call to the speak

Making Calls 3-213. Making CallsNote:A com group speaker call will override Forwarding, Do Not Disturb mode, and both Station and Pilot Hunting. (See

vii ROLMphone 300/600 Series User Guide

3-22 ROLMphone 300/600 Series User GuideLast Number RedialLast Number Redial lets you quickly redial the last number you have dialed.Each time you dia

Making Calls 3-233. Making CallsMailbox Reminder MessageWhen you call an extension that is busy or does not answer, the Mailbox Reminder Message feat

3-24 ROLMphone 300/600 Series User GuidePagingPaging connects your telephone to your company’s loudspeaker or paging system so that you can make an an

Making Calls 3-253. Making CallsRepertory Dialing (Repdial)The Repertory Dialing feature lets you set up each repdial (R-) key on your faceplate for

3-26 ROLMphone 300/600 Series User GuideIf you press a repdial key while you are on a call, Version 6.0 and 6.1 will place the first party on consulta

Making Calls 3-273. Making CallsTo clear a repdial key on a display telephone➩Press the Program key. The Program status light turns on. PRESS FEATURE

3-28 ROLMphone 300/600 Series User GuideSaved Number RedialSaved Number Redial lets you save a number that you have dialed. Later, you can redial your

Making Calls 3-293. Making Calls➩Enter the number you want to save. If you make an error while entering the number, press the Clear key to cancel you

3-30 ROLMphone 300/600 Series User GuideSpeaker CallsSpeaker calls let you make calls to another telephone’s speaker instead of ringing that telephone

Making Calls 3-313. Making CallsOne-Way Speaker CallThe One-Way Speaker Call feature lets you make a one-way call to the speaker of another phone. If

Tables viiiTablesTable 1–1. Line Key Status Light Flash Rates . . . . . . . . . . . 1-16

3-32 ROLMphone 300/600 Series User GuideOne-Way Broadcast Speaker CallThe One-Way Broadcast Speaker Call feature lets you make a one-way call to the s

Making Calls 3-333. Making CallsYou will hear the confirmation tone. The other parties will hear a special tone.➩Begin speaking. The other party must

3-34 ROLMphone 300/600 Series User GuideYou can make a two-way speaker call to a DSS extension by pressing the Two-Way Speaker Call (SPK2WAY) key and

Making Calls 3-353. Making CallsSpeaker Call RejectionSpeaker Call Rejection lets you block incoming speaker calls. If another party attempts to make

3-36 ROLMphone 300/600 Series User GuideStation Speed DialingThe Station Speed Dialing feature lets you assign frequently used dialing sequences to co

Making Calls 3-373. Making Calls➩Enter the dialing sequence you want to assign to the code. If you make an error while entering the dialing sequence,

3-38 ROLMphone 300/600 Series User Guide➩Enter the station speed code you want to set up (0 through 9, or 00 through 29 if you are set up for more tha

Making Calls 3-393. Making CallsTo clear a station speed code on a display telephone➩Press the Program key. The Program status light turns on. PRESS

3-40 ROLMphone 300/600 Series User GuideSystem Speed DialingIf you have the System Speed Dialing feature set up on your communications server, you can

Making Calls 3-413. Making CallsTrunk QueuingThe Trunk Queuing features complete calls for you to outside numbers when all available trunks (outside