Siemens OPENSTAGE 20 5000 User Manual

Communication for the open mindedSiemens Enterprise Communicationswww.siemens-enterprise.comDocumentationOpenScape VoiceOpenStage 20 E, OpenStage 20Us

General information10ServiceIf you experience problems or defects with the phone, please dial the ser-vice number for your country. Intended useThe Op

OpenScape Voice functions100Code table for OpenScape Voice functionsAsk your service personnel to enter the latest codes in the following table. Print

Individual phone configuration101Step by stepIndividual phone configuration DisplayAdjusting the display to a comfortable read-ing angleYou can swivel

Step by stepIndividual phone configuration102Date and timeThis function allows you to select one of three different display modes for the date and man

Individual phone configuration103Step by stepSetting daylight saving timePrerequisite: Auto DST is deactivated Æ page 104.zYou can also configure this

Step by stepIndividual phone configuration104Automatic daylight saving timeThe Auto DST setting is provided for information pur-poses and can only be

Individual phone configuration105Step by stepDate display formatzYou can also configure this setting via the Web interface Æ page 116.N Press the key

Step by stepIndividual phone configuration106AudioVolumesUse this selection to set the following volumes:• Loudspeaker• Ringer•Handset • Handsfree (Op

Individual phone configuration107Step by stepSettingsRingtoneIf your service personnel has loaded suitable files to the phone, you can select a realto

Step by stepIndividual phone configuration108Required pattern melody1 Choose between 1 and 8 (e. g. 4). You will immediately hear the corresponding Ri

Individual phone configuration109Step by stepif nec.j Enter and confirm the user password.Select and confirm the option shown.Select and confirm the o

Getting to know your OpenStage phone11Getting to know your OpenStage phoneThe following sections describe the most frequently used operating ele-ments

Step by stepIndividual phone configuration110Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that

Individual phone configuration111Step by stepSetting the language and countrySelecting a languageUse this menu option to select the language for opera

Step by stepIndividual phone configuration112You may choose from the following languages:1. Bahasa Indonesia2. Bahasa Malaysia3. Brasileiro4. Català5.

Individual phone configuration113Step by stepLocalityAdapt your phone settings to suit the relevant country-specific conditions (for example, transmis

Step by stepIndividual phone configuration114Network informationThis overview in the user area of the Service menu pro-vides you with information abou

Individual phone configuration115Step by stepResetting user dataThe following user-specific settings changed via the phone menu or the Web interface c

Web interface116Web interfaceGeneralYou can configure a number of settings for your phone via the Web inter-face. Communication is via a secure HTTPS

Web interface117User pagesThe Web interface homepage opens once you have entered and confirmed the phone’s IP address:1. Click a menu heading to displ

Web interface118User menuAll settings can be made via the user menu of the web interface as well as via the phone’s user menu.User PagesUser login VÆ

Web interface119– Handling– Allow call waiting VÆ page 57– Allow DND VÆ page 75– Allow busy when dialing VÆ page 67– CTI calls– Allow auto-answer VÆ p

Getting to know your OpenStage phone12Ports on the underside of the phoneProperties of your OpenStage 20 E/20/20 G SIPOpenStage 20 E 20 20 GLCD displa

Fixing problems120Fixing problemsCaring for your telephone• Never allow the telephone to come into contact with coloring, oily or aggressive agents.•

Local user menu121Local user menu Opening the user menu on the phoneTo open the user menu, press the N key.On the Settings tab, select the User menu o

Local user menu122– Ringer3.wav?– Ringer4.wav?– Ringer5.wav?– Ringer6.wav?– Return?– Ringer melody = 2 Æ page 107–1?–2?–3?–4?–5?–6?–7?–8?– Return?– Ri

Local user menu123– Return?– Callback: no reply = Yes Æ page 45–No?– Return?– Busy when dialing = Yes Æ page 67–No?– Return?– Transfer on ring = Yes Æ

Local user menu124– No reply = Off Æ page 39–On?– Return?– Destination = Destination 1 to Destination 5– Edit favorites?– Return?– Destination 1– Dest

Local user menu125–No?– Return?–Save & exit– Exit (no save)– Return?– Connected calls?– Allow call transfer = Yes Æ page 60–No?– Return?– Allow ca

Local user menu126– Return?! Phone?– Display settings?– Contrast = Æ page 101 –Save & exit– Exit (no save)– Return?Locality?– Country = DE Æ page

Local user menu127Reset?– Reset all user data? Æ page 115–Cancel?Back?

128IndexIndexAAdministration ... 21Allowing call joining ... 37Alternate ...

129IndexMMailbox key ... 11Menu key ... 11Microphone ..

Getting to know your OpenStage phone13Using network ports more efficiently OpenStage 20 E/20 has a built-in 10/100 Mbps Ethernet switch. The OpenStage

Copyright © Siemens EnterpriseCommunications GmbH & Co. KGHofmannstr. 5180200 MünchenDeutschlandSiemens Enterprise Communications GmbH & Co. K

Getting to know your OpenStage phone14KeysFunction keysAudio keysKey Function when key is pressedsEnd (disconnect) call.,Saved number redial (last num

Getting to know your OpenStage phone153-way navigatorWith this control, you can manage most of your phone’s functions, as well as its displays.Remove

Getting to know your OpenStage phone16KeypadYou can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delet

Getting to know your OpenStage phone17Multi-function keysAlphabetic labeling of dial keys is also useful when entering vanity num-bers (letters associ

Getting to know your OpenStage phone18DisplayYour OpenStage 20 E/20/20 G SIP comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt

Getting to know your OpenStage phone19RecordsEntries in the call list and messages in your mailbox system (if configured) are known as records.The LED

Important information2Important informationTrademarksFor safety reasons, the telephone should only be sup-plied with power:• using the original power

Getting to know your OpenStage phone20Program/Service menu You can make local settings here.Press the N key and confirm the User menu. If configured,

Getting to know your OpenStage phone21Network informationInformation about the IP address or name which was assigned to the phone in the network and t

Step by stepBasic functions22Basic functionsSecure voice transmissionPrerequisite: The secure voice communication option must be activated by your ser

Basic functions23Step by stepAnswering a call via the handsetThe phone is ringing. The caller is displayed.^ Lift the handset.if nec. + or - Set the c

Step by stepBasic functions24Directed pickupYou can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on

Basic functions25Step by stepPicking up the held call:Prerequisite: Your colleague has placed a call on "hold" on their multi-line phone. Yo

Step by stepBasic functions26Switching from handset to speaker-phone modePrerequisite: You are conducting a call via the handset and the microphone an

Basic functions27Step by stepSwitching from speakerphone mode to the handsetPrerequisite: You are conducting a call in speaker-phone mode.^ Lift the h

Step by stepBasic functions28Activating/deactivating the micro-phoneTo prevent the other party from listening in while you consult with someone in you

Basic functions29Step by stepGroup callYour service personnel can incorporate multiple tele-phones in a call pickup group. If your telephone belongs t

Important information3Location of the telephone• The telephone should be operated in a controlled environment with an ambient temperature between 5•C

Step by stepBasic functions30Further service personnel settings for group calls:• The group call can be picked up both by lifting the handset and via

Basic functions31Step by stepMaking callsOff-hook dialing^ Lift the handset.j Enter the station number.Confirm or wait until the dial delay expires. (

Step by stepBasic functions32On-hook dialingThe connection is set up with on-hook dialing via the loudspeaker (speakerphone mode; only OpenStage 20/20

Basic functions33Step by stepImmediate dialingImmediate dialing should only be activated if service personnel has configured and approved a dial plan.

Step by stepBasic functions34Dialing using the hot or warm line functionYour service personnel can configure a hot or warm line for your phone.If you

Basic functions35Step by stepRedialRedialing from the call list, Press the key shown.You are automatically directed to the Dialed list in the -Calls m

Step by stepBasic functions36Consulting a second partyYou can call a second party while a call is in progress. The connection to the first party is pl

Basic functions37Step by stepConnecting partiesYou can connect the first party with the party you con-sulted, clearing down your connection to both pa

Step by stepBasic functions38Call forwardingYou can forward calls for your phone to another phone.Prerequisite: The call forwarding function is pro-gr

Basic functions39Step by stepProgramming call forwardingSaving destination phone numbers for call forward-ingYou can save up to five destination phone

4ContentsImportant information . . . . . . . . . . . . . . . . . . . . . . . . . .2Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Step by stepBasic functions40Assigning a destination phone number to a call for-warding instructionzYou can also configure this setting via the Web in

Basic functions41Step by stepActivating/deactivating call forwardingzYou can also configure this setting via the Web interface Æ page 116.Prerequisite

Step by stepBasic functions42Activating call forwarding for all callsUse the r function key to activate call forwarding for all calls.Prerequisite: Th

Basic functions43Step by stepCallbackYou can request a callback if the station called is busy or if nobody answers.You receive a callback when the oth

Step by stepBasic functions44Responding to a callbackPrerequisite: A callback was requested. Your phone rings and the station information appears on t

Basic functions45Step by stepPermitting callback on busy/no replyzYou can also configure this setting via the Web interface Æ page 116.N Press the key

Step by stepBasic functions46Calling back missed callsCalls received while you are absent are indicated by a message on the idle display (Æ page 18).

Enhanced phone functions47Step by stepEnhanced phone functionsIncoming callsDeflecting a callUsing call deflectionPrerequisite: An incoming call is di

Step by stepEnhanced phone functions48Select and confirm the option shown.j Enter and confirm the phone number to which the sta-tion should be deflect

Enhanced phone functions49Step by stepConfiguring call forwardingzYou can also configure this setting via the Web interface Æ page 116.N Press the key

5Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . .

Step by stepEnhanced phone functions50Setting alertsUse the Call forward alerts menu to enable and disable visual and audible alerts for call forwardi

Enhanced phone functions51Step by stepPrerequisite: You placed a call on hold and replaced the handset.Select and confirm the option shown to resume t

Step by stepEnhanced phone functions52Setting the hold reminder timeUse the "Hold reminder" function to set the time after which you want to

Enhanced phone functions53Step by stepMusic on holdIf the Music on hold option is active, music is played back when you are placed on hold by another

Step by stepEnhanced phone functions54Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller he

Enhanced phone functions55Step by stepIgnoring second callPrerequisite: You are conducting a call and call waiting is allowed (Æ page 57).Select and c

Step by stepEnhanced phone functions56Deflecting a second callPrerequisite: You are conducting a call and call waiting is allowed (Æ page 57).Select a

Enhanced phone functions57Step by stepAllowing call waitingzYou can also configure this setting via the Web interface Æ page 116.Prerequisite: The opt

Step by stepEnhanced phone functions58Toggling associateSet the "Toggle associate" function to Yes if you want to connect to a second or pic

Enhanced phone functions59Step by stepTransferring a callYou can transfer your current call to another party with or without consultation.Blind transf

6Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .47Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Step by stepEnhanced phone functions60If the party answers:Announce the call you want to transfer.Select and confirm the option shown.If the party doe

Enhanced phone functions61Step by stepAllowing "Transfer on Ring"If this option is allowed, you can activate call transfer by replacing the

Step by stepEnhanced phone functions62CTI callsBeep on auto-answerSpeakerphone mode activates automatically on your phone if you use a CTI application

Enhanced phone functions63Step by stepBeep on auto-reconnectYou can reconnect a held call both via the CTI applica-tion and via the phone. A beep soun

Step by stepEnhanced phone functions64Making callsDialing a phone number from a listThe following call lists are available in the "Calls" di

Enhanced phone functions65Step by stepUsing autodial delayA number is automatically dialed after a set delay start-ing from the entry of the number’s

Step by stepEnhanced phone functions66Settings for autodial delayIf you select Autodial delay, you must either confirm the "Dial" option, pr

Enhanced phone functions67Step by stepAllowing "Busy When Dialling"If you activate this function, an incoming call received while you are pe

Step by stepEnhanced phone functions68ConferenceLocal conferenceThis type of conference is also referred to as a three-party conference. It involves u

Enhanced phone functions69Step by stepEnding a local conferenceAllowing call partners to continue a conference after you exitPrerequisite: The "”

7OpenScape Voice functions . . . . . . . . . . . . . . . . . . . 85Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Step by stepEnhanced phone functions70Allowing joining in a local conferenceYou can use this option to decide whether or not your call partners are al

Enhanced phone functions71Step by stepSystem-based conference This type of conference is also referred to as a large con-ference. It can include up to

Step by stepEnhanced phone functions72Leaving a conferenceSelect and confirm the option shown in the "Confer-ence" context menu. You are dis

Enhanced phone functions73Step by stepCall listsFor a detailed description of the different call lists, see Æ page 19.Dial entryO Press the key shown.

Step by stepPrivacy/security74Privacy/securityDeactivating the ringerYou can deactivate your ring tone if you do not want to be disturbed by your phon

Privacy/security75Step by stepAllowing "Do not disturb"zYou can also configure this setting via the Web interface Æ page 116.N Press the key

Step by stepPrivacy/security76SecurityUser passwordYour User password protects your individual configura-tions, including your language settings. You

Privacy/security77Step by stepDeactivating the user passwordYou can deactivate the phone’s password prompt if a password has already been configured.

Step by stepPrivacy/security78Phone lockingYou can lock your phone to protect it against unautho-rized access. In this way, no one can make calls or c

Privacy/security79Step by stepUnlocking the phoneConfirm.j Enter the User password and confirm. The phone is un-locked if the password is correct.Unlo

8Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111Selecting a language . . . . . . . . . . . . . . . . . .

Step by stepMobility80MobilityPrerequisite: Your phone is configured to support mo-bility by service personnel. A DLS server is available in the LAN a

Mobility81Step by stepLogging on and off at the same phoneLogging on to the phonePrerequisite: No other mobility user is logged on. Æ page 18Select fr

Step by stepMobility82Logging off from the phonePrerequisite: You are logged on as a mobility user.Select from the idle display context menu (Æ page 1

Mobility83Step by stepLogging on at different telephonesAn attempted login is rejected if the user is already logged on to another phone and "Log

Step by stepMobility84Logging on with forced, delayed logoff at a remote phoneIf the remote phone is busy and your service personnel enabled "For

OpenScape Voice functions85Step by stepOpenScape Voice functionsThe OpenScape Voice supports a number of functions that you can activate and deactivat

Step by stepOpenScape Voice functions86Activating If your service personnel activated caller ID transmis-sion for your phone, you can deactivate this

OpenScape Voice functions87Step by stepTemporarily deactivating anonymous calling for the next callIf your service personnel suppressed caller ID tran

Step by stepOpenScape Voice functions88Creating a list for selective callsFor call acceptanceYou can create a list of the phone numbers from which you

OpenScape Voice functions89Step by stepFor call rejectionAs for selective call acceptance, you can create a selec-tion list with the phone numbers of

General information9General informationAbout this manualThis document contains general descriptions of the technical options, which may not always be

Step by stepOpenScape Voice functions90Anonymous callsRejectingYou can reject all calls from parties that activated a data protection feature (for exa

OpenScape Voice functions91Step by stepUsing abbreviated dialingAbbreviated dialing gives you access to a central list of frequently dialed phone numb

Step by stepOpenScape Voice functions92Hunt group functionsTo ensure optimum handling of specific calls, your tele-phone can be assigned to a pickup g

OpenScape Voice functions93Step by stepMarking the last line in the hunt group chainSets the "stop hunt" line in the hunt group chain. The s

Step by stepOpenScape Voice functions94ReachabilityYou can make either serial calls or simultaneous calls on several sites. The features for this are•

OpenScape Voice functions95Step by stepThe caller is informed that the call is being routed to an-other station. The connection is established with th

Step by stepOpenScape Voice functions96Activating/deactivating parallel call via codeYou can activate/deactivate the parallel call without hav-ing to

OpenScape Voice functions97Step by stepParking a callIf you have answered a call for a colleague and cannot forward it to him, you can park the call.C

Step by stepOpenScape Voice functions98Silent MonitoringIf this function has been configured by service person-nel and enabled for the destination pho

OpenScape Voice functions99Step by stepMuted silent monitoringStation A and B are on a call. You want to monitor a call but so that neither station no