Siemens OpenStage 15 User's Guide

Communication for the open mindedSiemens Enterprise Communicationswww.siemens.com/openOpenScape VoiceOpenStage15Operating ManualV1 R3.xV1 R4.xDocument

General information10General informationAbout this manualThis document contains general descriptions of the technical options, which may not always be

Step by stepMaking calls with multiple lines100Connecting without consultationS Press the DSS "Executive 1" key. "Executive 1" doe

Making calls with multiple lines101Step by stepSettings for MultiLine (keyset)The details for each keyset line contain supplementary information for t

Step by stepMaking calls with multiple lines102Line previewActivating via the line keysPrerequisite: You are already on a call on one line and a furth

Making calls with multiple lines103Step by stepRollover for a lineYour service personnel can determine how rollover calls are to be signaled.T Only th

Step by stepPrivacy/security104Privacy/securityDeactivating the ringerYou can deactivate your ring tone if you do not want to be disturbed by your pho

Privacy/security105Step by stepDo not disturbIf "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signa

Step by stepPrivacy/security106Allowing "Do not disturb"zYou can also configure this setting via the Web interface Æ page 149.N Press the ke

Privacy/security107Step by stepSecurityUser passwordYour User password protects your individual configura-tions, including your language settings. You

Step by stepPrivacy/security108Deactivating the user passwordYou can deactivate the phone’s password prompt if a password has already been configured.

Privacy/security109Step by stepLocking the phoneYou can lock your phone to protect it against unautho-rized access. In this way, no one can make calls

General information11ServiceIf you experience problems or defects with the phone, please dial the ser-vice number for your country. Intended useThe Op

Step by stepPrivacy/security110Unlocking the phoneConfirm the option shown. j Enter the User password and confirm. The phone is un-locked if the pass

Mobility111Step by stepMobilityPrerequisite: Your phone is configured to support mo-bility by service personnel. A DLS server is available in the LAN

Step by stepMobility112Logging on and off at the same phoneLogging on to the phonePrerequisite: No other mobility user is logged on.Logon via a keyIf

Mobility113Step by stepLogging off from the phonePrerequisite: You are logged on as a mobility user.R Press the "Mobility" program key.or Lo

Step by stepMobility114Logging on at different telephonesAn attempted login is rejected if the user is already logged on to another phone and "Lo

Mobility115Step by stepLogging on with forced, delayed logoff at a remote - phoneIf the remote phone is busy and your service personnel enabled "

Step by stepOpenScape Voice functions116OpenScape Voice functionsThe OpenScape Voice supports a number of functions that you can activate and deactiva

OpenScape Voice functions117Step by stepMaking anonymous callsYour service personnel decides whether or not your call-er ID (name and phone number) is

Step by stepOpenScape Voice functions118Activating If your service personnel activated caller ID transmis-sion for your phone, you can deactivate this

OpenScape Voice functions119Step by stepTemporarily deactivating anonymous calling for the next callIf your service personnel suppressed caller ID tra

General information12Single-line telephone/multi-line telephoneYour OpenStage 15 is a "multi-line telephone". This means that multiple line

Step by stepOpenScape Voice functions120Creating a list for selective callsFor call acceptanceYou can create a list of the phone numbers from which yo

OpenScape Voice functions121Step by stepFor call rejectionAs for selective call acceptance, you can create a selec-tion list with the phone numbers of

Step by stepOpenScape Voice functions122Anonymous callsRejectingYou can reject all calls from parties that activated a data protection feature (for ex

OpenScape Voice functions123Step by stepUsing abbreviated dialingAbbreviated dialing gives you access to a central list of frequently dialed phone num

Step by stepOpenScape Voice functions124Hunt group functionsTo ensure optimum handling of specific calls, your tele-phone can be assigned to a pickup

OpenScape Voice functions125Step by stepMarking the last line in the hunt group chainSets the "stop hunt" line in the hunt group chain. The

Step by stepOpenScape Voice functions126ReachabilityYou can make either serial calls or simultaneous calls on several sites. The features for this are

OpenScape Voice functions127Step by stepThe caller is informed that the call is being routed to another station. The connection is established with th

Step by stepOpenScape Voice functions128Activating/deactivating parallel call via codeYou can activate/deactivate the parallel call without ha-ving to

OpenScape Voice functions129Step by stepParking a callIf you have answered a call for a colleague and cannot forward it to him, you can park the call.

Getting to know your OpenStage phone13Getting to know your OpenStage phoneThe following sections describe the most frequently used operating ele-ments

Step by stepOpenScape Voice functions130Silent MonitoringIf this function has been configured by service person-nel and enabled for the destination ph

OpenScape Voice functions131Step by stepMuted silent monitoringStation A and B are on a call. You want to monitor a call but so that neither station n

OpenScape Voice functions132Code table for OpenScape Voice functionsAsk your service personnel to enter the latest codes in the following table. Print

Individual phone configuration133Step by stepIndividual phone configuration DisplaySetting contrastThe display has multiple contrast levels that you c

Step by stepIndividual phone configuration134Date and TimeThis function allows you to select one of three different display modes for the date and man

Individual phone configuration135Step by stepSetting daylight saving timePrerequisite: Auto DST is deactivated Æ page 136.zYou can also configure this

Step by stepIndividual phone configuration136Automatic daylight saving timeThe Auto DST setting is provided for information pur-poses and can only be

Individual phone configuration137Step by stepTime display formatzYou can also configure this setting via the Web interface Æ page 149.N Press the key

Step by stepIndividual phone configuration138Date display formatzYou can also configure this setting via the Web interface Æ page 149.N Press the key

Individual phone configuration139Step by stepAudioVolumesUse this selection to set the following volumes:• Loudspeaker• Ringer•Handset • HandsfreezYou

Getting to know your OpenStage phone14Ports on the underside of the phoneProperties of your OpenStage 15Display type LCD display, 24 x 2 charactersFu

Step by stepIndividual phone configuration140SettingsRoom characterTo ensure that the other party can hear you properly in speakerphone mode, you can

Individual phone configuration141Step by stepSelect and confirm the option shown.Select required ringtone file[1] or "pattern". You will im-

Step by stepIndividual phone configuration142Select and confirm the option shown.Select and confirm the option shown. Select the required Ringer tone

Individual phone configuration143Step by stepTone and indication with an unsecured voice connection Use this option to activate an alerting tone that

Step by stepIndividual phone configuration144Setting the language and countrySelecting a languageUse this menu option to select the language for opera

Individual phone configuration145Step by stepYou may choose from the following languages:1. Bahasa Indonesia2. Bahasa Malaysia3. Brasileiro4. Català5.

Step by stepIndividual phone configuration146LocalityAdapt your phone settings to suit the relevant country-specific conditions (for example, transmis

Individual phone configuration147Step by stepNetwork informationThis overview in the user area of the Service menu pro-vides you with information abou

Step by stepIndividual phone configuration148Resetting user dataThe following user-specific settings changed via the phone menu or the Web interface c

Web interface149Web interfaceGeneralYou can configure a number of settings for your phone via the Web inter-face. Communication is via a secure HTTPS

Getting to know your OpenStage phone15Using network ports more efficiently OpenStage 15 has a built-in 10/100 Mbps Ethernet switch. This means that yo

Web interface150User pagesThe Web interface homepage opens once you have entered and confirmed the phone’s IP address:1. Click a menu heading to displ

Web interface151User menuAll settings that you can make via the Web interface’s user menu can also be made via the phone’s user menuUser PagesUser log

Web interface152–Handling– Allow call waiting VÆ page 70– Allow DND VÆ page 106– Allow busy when dialing VÆ page 80– CTI-Calls– Allow auto-answer VÆ p

Fixing problems153Fixing problemsCaring for your telephone• Never allow the telephone to come into contact with coloring, oily or aggressive agents.•

Fixing problems154Labeling keysThe following options are available for labeling keys of the OpenStage 15 and/or OpenStage Key Module 15 with the funct

155IndexIndexAAccepting callsmulti-line ... 87Administration ...

156IndexHHold function ... 64Hold reminder tone ... 65Hot line ...

157IndexRReachability ... 126Redial ... 43Redialin

Copyright © Siemens EnterpriseCommunications GmbH & Co. KGHofmannstr. 5180200 MünchenDeutschlandSiemens Enterprise Communications GmbH & Co. K

Getting to know your OpenStage phone16OpenStage Key Module 15The OpenStage Key Module 15 is a key module attached to the side of the phone that provid

Getting to know your OpenStage phone17KeysAudio keysMailbox key and menu keyNavigation keysThese are used to manage most of your phone’s functions and

Getting to know your OpenStage phone18Programmable function keysYour OpenStage 15 has eight illuminated keys to which you can assign functions or numb

Getting to know your OpenStage phone19Trunk keys (on multi-line phones only)The programmable keys on multi-line phones function as line keys. Each key

Important information2Important informationTrademarksFor safety reasons, the telephone should only be sup-plied with power:• using the original power

Getting to know your OpenStage phone20You can see the status of the line from the LED:LED displayLED ExplanationSNot lit The phone is in idle mode.TFl

Getting to know your OpenStage phone21KeypadYou can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delet

Getting to know your OpenStage phone22Multi-function keysAlphabetic labeling of dial keys is also useful when entering vanity num-bers (letters associ

Getting to know your OpenStage phone23DisplayYour OpenStage 15 comes with a black-and-white LCD display. Adjust the contrast to suit your needs (Æ pag

Getting to know your OpenStage phone24Context-dependent displaysDepending on the situation at hand, the display on your OpenStage phone displays diffe

Getting to know your OpenStage phone25Idle display context menuYou receive the following functions (if activated) by pressing navigation keys = or : .

Getting to know your OpenStage phone26RecordsEntries in the call list and messages in your mailbox system (if configured) are known as records.The LED

Getting to know your OpenStage phone27Once you have selected an entry, the following functions are available for selection using the $ key: • Dial Æ p

Getting to know your OpenStage phone28Network informationInformation about the IP address or name which was assigned to the pho-ne in the network and

Getting to know your OpenStage phone29AdministrationYou can access the administration area via the "Admin" function and by en-tering the adm

Important information3Location of the telephone• The telephone should be operated in a controlled environment with an ambient temperature between 5°C

Step by stepBasic functions30Basic functionsSecure voice transmissionPrerequisite: The secure voice communication option must be activated by your ser

Basic functions31Step by stepAnswering a call via the handsetThe phone is ringing. The caller is displayed.^ Lift the handset.if nec. + or - Set the c

Step by stepBasic functions32Directed pickupYou can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on

Basic functions33Step by stepPicking up the held call:Prerequisite: Your colleague has placed a call on hold on their multi-line phoneÆ page 91. You k

Step by stepBasic functions34Switching from handset to speaker-phone modePrerequisite: You are conducting a call via the handset and the microphone an

Basic functions35Step by stepSwitching from speakerphone mode to the handsetPrerequisite: You are conducting a call in speaker-phone mode.^ Lift the h

Step by stepBasic functions36Activating/deactivating the micro-phoneTo prevent the other party from listening in while you consult with someone in you

Basic functions37Step by stepGroup callYour service personnel can incorporate multiple tele-phones in a call pickup group. If your telephone belongs t

Step by stepBasic functions38Further service personnel settings for group calls:• The group call can be picked up both by lifting the handset and via

Basic functions39Step by stepMaking callsOff-hook dialing^ Lift the handset.j Enter the station number. If nec. Correct input using the navigation ke

4ContentsContentsImportant information. . . . . . . . . . . . . . . . . . . . . . . . . .2Trademarks . . . . . . . . . . . . . . . . . . . . . . . . .

Step by stepBasic functions40On-hook dialingThe connection is set up with on-hook dialing via the loudspeaker (speakerphone mode).n Press the key show

Basic functions41Step by stepImmediate dialingImmediate dialing should only be activated if service personnel has configured and approved a dial plan.

Step by stepBasic functions42Dialing using the hot or warm line functionYour service personnel can configure a hot or warm line for your phone.If you

Basic functions43Step by stepRedialRedialing from the call listO Press the key. The "Records" menu opens.Select and confirm (see also Æ page

Step by stepBasic functions44Consulting a second partyYou can call a second party while a call is in progress. The connection to the first party is on

Basic functions45Step by stepConnecting partiesYou can connect the first party with the party you con-sulted, clearing down your connection to both pa

Step by stepBasic functions46Call forwardingYou can forward calls for your phone to another phone.Prerequisite: The call forwarding function is pro-gr

Basic functions47Step by stepProgramming call forwardingSaving destination phone numbers for call forward-ingYou can save up to five destination phone

Step by stepBasic functions48Define additional destination phone numbers for desti-nation 2 to 5, as necessary.Select and confirm the option shown.Ass

Basic functions49Step by stepDefining the ring duration before call forwarding on no replyYou can define how often the phone should ring before the &q

5ContentsBasic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Secure voice transmission. . . . . . . . . . . . . . . . . . . .

Step by stepBasic functions50Setting alertsUse the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not p

Basic functions51Step by stepActivating/deactivating call forwardingzYou can also configure this setting via the Web interface Æ page 149.N Press the

Step by stepBasic functions52Call forwarding chainSometimes calls to a station are forwarded to another station which also has call forwarding or DND

Basic functions53Step by stepCallbackYou can request a callback if the station called is busy or if nobody answers.You receive a callback when the oth

Step by stepBasic functions54The callback request is deleted. The caller hears the busy signal. The caller’s phone number is added to the missed calls

Basic functions55Step by stepCalling back missed callsCalls received while you are absent are indicated by a message on the idle display (Æ page 23).

Step by stepProgrammable keys56Programmable keysThe phone features a range of functions that can, if re-quired, be stored on programmable keys.The pho

Programmable keys57Step by stepProgramming a keyS Press the programmable key you want to program until the input field opens. The key illuminates cont

Step by stepProgrammable keys58Programming enhanced functionsRepertory dialS Press the key you want to program until the input field opens. The key il

Programmable keys59Step by stepFeature toggleOnly available for Hunt group functions (Æ page 124).S Press the sensor key you want to program until the

6ContentsEnhanced phone functions. . . . . . . . . . . . . . . . . . . . .62Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Step by stepProgrammable keys60Immediate ringThis function allows you to switch the preset delay (Æ page 101) on and off for all line keys.Activate/de

Programmable keys61Step by stepResetting programmable keysHere you can reset keys you configured back to factory settings (see also Æ page 148).N Pres

Step by stepEnhanced phone functions62Enhanced phone functionsIncoming callsDeflecting a callUsing call deflectionPrerequisite: An incoming call is di

Enhanced phone functions63Step by stepSelect and confirm the option shown.j Enter and confirm the phone number to which the sta-tion should be deflect

Step by stepEnhanced phone functions64Placing a call on holdYou can use this function to place an ongoing call on hold, for instance, to prevent the o

Enhanced phone functions65Step by stepActivating/deactivating the hold reminder tonezYou can also configure this setting via the Web interface Æ page

Step by stepEnhanced phone functions66Select and confirm the option shown.Select and confirm the option shown.j Enter a value between 1 and 99 in the

Enhanced phone functions67Step by stepCall waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller he

Step by stepEnhanced phone functions68Select and confirm the option shown.The call with the second party is disconnected and the connection to the fir

Enhanced phone functions69Step by stepDeflecting a second callPrerequisite: You are conducting a call and call waiting is allowed (Æ page 70).Select a

7ContentsSettings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101Setting the time for a delayed ringer . . .

Step by stepEnhanced phone functions70Allowing call waitingzYou can also configure this setting via the Web interface Æ page 149.Prerequisite: The opt

Enhanced phone functions71Step by stepToggling associateSet the "Toggle associate" function to Yes if you want to connect to a second or pic

Step by stepEnhanced phone functions72Transferring a callYou can transfer your current call to another party with or without consultation.Blind transf

Enhanced phone functions73Step by stepIf the party does not answer:You do not have to wait for the second party to answer before you can transfer the

Step by stepEnhanced phone functions74Allowing "Transfer on Ring"If this option is allowed, you can activate call transfer by replacing the

Enhanced phone functions75Step by stepCTI callsBeep on auto-answerSpeakerphone mode activates automatically on your phone if you use a CTI application

Step by stepEnhanced phone functions76Beep on auto-reconnectYou can reconnect a held call both via the CTI applica-tion and via the phone. A beep soun

Enhanced phone functions77Step by stepMaking callsDialing with the DDS keyYou can program frequently used phone numbers on programmable keys (Æ page 5

Step by stepEnhanced phone functions78Using autodial delayA number is automatically dialed after a set delay start-ing from the entry of the number’s

Enhanced phone functions79Step by stepSettings for autodial delayIf you select Autodial delay, you must either confirm the "Dial" option, pr

8ContentsHunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124Making a line busy . . . . . . . . . . .

Step by stepEnhanced phone functions80Allowing "Busy When Dialling"If you activate this function, an incoming call received while you are pe

Enhanced phone functions81Step by stepConferenceLocal conferenceThis type of conference is also referred to as a three-party conference. It involves u

Step by stepEnhanced phone functions82Ending a local conferenceAllowing call partners to continue a conference after you exitPrerequisite: The "&

Enhanced phone functions83Step by stepAllowing joining in a local conferenceYou can use this option to decide whether or not your call partners are al

Step by stepEnhanced phone functions84System-based conference This type of conference is also referred to as a large con-ference. It can include up to

Enhanced phone functions85Step by stepLeaving a conferenceSelect and confirm the option shown in the "Confer-ence" context menu. You are dis

Step by stepEnhanced phone functions86Call listsFor a detailed description of the different call lists, see Æ page 26.Editing entriesSelecting an entr

Making calls with multiple lines87Step by stepMaking calls with multiple linesYou can use your OpenStage 15 as a multi-line phone. If you have any que

Step by stepMaking calls with multiple lines88Using the line keysT Press the flashing line key. Speakerphone mode.orConfirm the option shown. Speakerp

Making calls with multiple lines89Step by stepDialing the last dialed numberRegardless of the line used, the last number dialed on your telephone is d

9ContentsFixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153Caring for your telephone . . . . . . . . . . . . . . . . . . .

Step by stepMaking calls with multiple lines90During callsMaking and receiving calls on a single lineIf you only use one line on your multi-line telep

Making calls with multiple lines91Step by step[Conduct call on line 2.\ End call on line 2.T Press line key for line 1.[ Retrieve call on line 1.Putti

Step by stepMaking calls with multiple lines92Lines with hot or warm line functionYour service personnel can configure a hot or warm line for the prim

Making calls with multiple lines93Step by stepjEnter and confirm the destination.Select and confirm the option shown.Busy overrideA station of a line

Step by stepMaking calls with multiple lines94Direct station selection keysApart from line keys, service personnel can also config-ure direct station

Making calls with multiple lines95Step by stepCall pickupYou can pick up calls for another DSS station. If a call is waiting on their line, the LED fl

Step by stepMaking calls with multiple lines96Deflecting a call to a DSS station Prerequisite: The deflect function must be approved for DSS keys (see

Making calls with multiple lines97Making calls in an executive-secretary teamAn executive-secretary team is configured by the relevant service person-

Step by stepMaking calls with multiple lines98Accepting a callIncoming calls for the executives should be forwarded immediately to the assigned secret

Making calls with multiple lines99Step by stepForward to Secretary 2An incoming call for "Executive 1" rings at the assigned "Secretary