Siemens OpenStage 10 T User Manual

Communication for the open mindedSiemens Enterprise Communicationswww.siemens.com/openDocumentationHiPath 1100HiPath 1120, HiPath 1150, HiPath 1190Ope

Getting to know your OpenStage phone10OpenStage 15 T rear panelOpenStage Key Module 15The OpenStage Key Module 15 is a key module attached to the side

Step by stepMiscellaneous functions 100Alarm clock/Announcement associationThe alarm clock/announcement association allows you to associate an announc

Miscellaneous functions 101Step by stepCOS (Class of Service) changeover1The COS changeover feature authorizes the user to use a different system exte

Step by stepMiscellaneous functions 102Data protection1The data protection feature prevents audio signals gen-erated by the system from affecting data

Miscellaneous functions 103Step by stepCall waiting signaling toneWith this feature you can block/allow a second call to automatically send a signal (

Step by stepMiscellaneous functions 104Room Monitor1The Room Monitor feature uses a telephone handset as a microphone to capture audio signals in a ro

Miscellaneous functions 105Step by step... From an external telephoneRequired: The telephone must be a DTMF telephone or you must be able to switch it

Step by stepMiscellaneous functions 106Night service1The night service feature activates DIDs on the night ta-ble. It can be activated or deactivated

Miscellaneous functions 107Step by stepCall forwarding when there is no answer on a digital lineIn some circumstances incoming calls over a digital li

Step by stepMiscellaneous functions 108Entrance telephone – door opener1This feature lets the system allow certain pre-pro-grammed extensions to order

Miscellaneous functions 109Step by stepnPress this key. The LED comes on.orS Press the "OPEN DOOR" key once to call.N Press this key.Select

Getting to know your OpenStage phone11KeysAudio keysCaller list key and Menu keyNavigation keysThese are used to manage most of your phone’s functions

Step by stepMiscellaneous functions 110Activating system programmingSystem programming mode allows extension 11 on the HiPath1120/1150 and extension 1

Miscellaneous functions 111Step by stepj wThe remote programmer must now enter the system’s password on an MF telephone (the default is 31994) and wai

Step by stepMiscellaneous functions 112The system will be available for remote configuration via the application for a specified time period.Fax recei

Miscellaneous functions 113Step by stepExecutive/secretary function If this function is available (consult your service person-nel) the following keys

Step by stepMiscellaneous functions 114Call charge consultation1If call charges for calls made have been established, the system will have the ability

Miscellaneous functions 115Step by stepProgramming the keys1Programming the Keys allows the extension to attribute functions to the programmable keys

Step by stepMiscellaneous functions 116Select and confirm.Features for programmable keysProgrammable keys can be set to enable the following features:

Miscellaneous functions 117Step by step”Anonymous Caller ID (Trace)” Æ page 129”Message Waiting Indicator (MWI)” Æ page 72”Override” Æ page 36”LCR Byp

Step by stepMiscellaneous functions 118Programming a procedure keyYou can store numbers and functions that include more than one action, that is, you

Miscellaneous functions 119Step by stepPrinting key labelsThis feature allows you to print labels for programmable keys according to the functions for

Getting to know your OpenStage phone12Programmable function keysYour OpenStage 15 T has eight illuminated keys to which you can assign functions or nu

Step by stepMiscellaneous functions 120Select and confirm.Confirm.or If you make a mistake:Select and confirm. All digits that were entered will be de

Miscellaneous functions 121Step by stepStoring a phone number in a programmable keyProgrammable keys can also be used to store numbers that are used m

Step by stepMiscellaneous functions 122System telephone without a display*91 Enter the programming code a key.S Select a programmable key. If the key

Miscellaneous functions 123Step by stepDate and time settingsIf authorized, you can set the HiPath 1100 date and time. The date and time can be shown

Step by stepMiscellaneous functions 124Admin of extensions namesThis allows you to insert, edit or delete the content of the following items:• System

Miscellaneous functions 125Step by stepEntering Letters1x 2 Letter A2x 2 Letter B3x 2 Letter C4x 2 Number 21x 3 Letter D, and so on.Confirm.or If you

Step by stepMiscellaneous functions 126PABX Trace logPABX Trace is a tool used to monitor the events that have occurred in the PABX during a certain p

Special functions for ISDN Lines 127Step by stepSpecial functions for ISDN LinesCall forwarding on an ISDN lineThe call forwarding on a digital line f

Step by stepSpecial functions for ISDN Lines 128Select and confirm. All digits that were entered are de-leted and the display returns to the call forw

Special functions for ISDN Lines 129Step by stepAnonymous Caller ID (Trace)1Allows a local carrier to identify external and malicious anonymous caller

Getting to know your OpenStage phone13KeypadIn cases where text input is possible, you can use the keypad to input text, punctuation and special chara

Step by stepSpecial functions for ISDN Lines 130Using features provided by a carrier over an ISDN networkIn some countries, you may access features of

Practical guide 131Step by stepPractical guideCare of the telephone• To clean the telephone, use a slightly damp cloth or an antistatic cloth. Never w

Step by stepPractical guide 132System error messagesThis function indicates that an error has occurred in the system. The error is signaled on the key

Practical guide 133Step by stepDisplay MessagesThis feature shows information on the telephone dis-play about actions performed by the user.Possible c

134IndexIndexAAccount code ... 59Acknowledging/deactivating a general alarmdisabling a general alarm ...

135IndexFunctions used during calls ... 48Account code ... 59common hold ...

136IndexMMailbox ... 77configure ... 78consulting

137IndexSSecond attendant ... 80Service menu ... 17Silent monitoring ..

Accessories138AccessoriesThe use of optionals improves performance and provides greater comfort for the user while s/he works.OpenStage Key Module 15F

Feature codes139Feature codesSymbolsNumbering planSymbols Explanation44, #, j...Enter numbers, keys, password, internal or external numbers, etc.w Sig

Getting to know your OpenStage phone14DisplayYour OpenStage 15 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs Æ pa

Feature codes140FeaturesFeatures can be selected as follows:1. Using the Navigation keys in the Main Menu2. Using the Service menu key then browsing t

Feature codes141Speaker Activate/deactivate speakerphonen Activate/deactivate speaker[ n Checking relay status*9414Admin of extensions names (1 OpenS

Feature codes142Individual speed dialing Programming*92 + * + 0.4 j number wait for wHandsfree answerbackActivation *96 wait for wHandsfree answerba

Feature codes143Callback To activate(Extension does not answer or is busy)1) j does not answer or *58. w Wait. The telephone rings ^[ or 2º) Wait w \

Feature codes144Recovering a Call on hold N*0if busy or no answerTr a n s f e r When an analog trunk pro-grammed as “Type of answer-ing signal” or a

Feature codes145Call forward no answer or busyActivation*14 j extension, Voice mail group, call groupor external line =Call forward no answer or busyD

Feature codes146Busy signal when extension is busyActivation*9411 =Busy signal when extension is busyDeactivation#9411System programming modeActivatio

Feature codes147Remote configurationusing an MF telephone1) The local programming extension is talking to the re-mote programmer:*991 w \ Remote progr

Feature codes148PABX Trace logStops#177 Extended PABX Trace logto enable*178 Extended PABX Trace logto deactivate#178 Alarm clockAlarm clock Daily*461

Feature codes149Sub-PABXFlash on analog trunk N *51Operation as Sub-PABX 890.899 j number of the lineFunctions for ISDN LinesImmediate call forwardin

Getting to know your OpenStage phone15MailboxDepending on your communication platform and its configuration (contact your service personnel), you can

Feature codes150Notes:• For Korea, the numbering plan changes as follows:a) Access to the group of external lines is done with digit "9" ins

Copyright © Siemens EnterpriseCommunications GmbH & Co. KGHofmannstr. 5180200 MünchenDeutschlandSiemens Enterprise Communications GmbH & Co. K

Getting to know your OpenStage phone16Caller listCalls to your phone and numbers dialed from your phone are recorded chronologically in the caller lis

Getting to know your OpenStage phone17Service menu Use the N menu key to reach the Program/Service menu for your com-munication system.The menu key L

Using the HiPath 1100 Features 18Using the HiPath 1100 FeaturesConsiderationsThe system telephone model used for describing all of the HiPath 1100 fea

Using the HiPath 1100 Features 19System signaling tonesDuring feature configuration, the system uses the following signaling tones:To n e M e a n i n

Introduction2IntroductionThe HiPath 1100 family consists of the following systems: HiPath 1120, HiPath 1150 and HiPath 1190. The features and operatio

Step by stepFunctions used when making calls 20Functions used when making callsMaking callsConsiderations• When authorized, it allows you to call exte

Functions used when making calls 21Step by step...Using the speakerphone\ Handset on the hook.n Press this key.j • For an internal call: Enter an exte

Step by stepFunctions used when making calls 22...Using a group of external lines1An extension can originate external call or calls to a Master PABX t

Functions used when making calls 23Step by stepSpeakerThis feature turns the speaker on temporarily to allow other people in the same room to particip

Step by stepFunctions used when making calls 24Speed dialingFrequently used telephone numbers can be stored as abbreviated numbers in two types of pho

Functions used when making calls 25Step by stepProgramming speed dialing Programming Individual speed dialingThe speed dialing numbers stored in the I

Step by stepFunctions used when making calls 26Press until you see the abbreviated number you want.If a number is already stored, the name will be ind

Functions used when making calls 27Step by stepOptional You can insert a pause ("p") between the digits by pressing the Redial key.Confirm.o

Step by stepFunctions used when making calls 28Phonebook searchA phonebook search or and alphanumeric search allows an extension to look up a person’s

Functions used when making calls 29Step by stepIf no match is found for the letters entered or if it is not possible to enter letters at the moment, y

Introduction3Important NotesThe information in this document provides only general descriptions of the features. The actual features may not correspon

Step by stepFunctions used when making calls 30Consulting the caller listSelect and confirm.or#82 Enter the dialing code for looking up caller lists.S

Functions used when making calls 31Step by stepNPress this key.or\ Replace the handset.orn Press this key. The LED goes off.Consultation about time of

Step by stepFunctions used when making calls 32External line reservation1When there is no line available for making an external call, use the line res

Functions used when making calls 33Step by stepFor Internet accessThe line reservation for the Internet access feature al-lows an extension to have ex

Step by stepFunctions used when making calls 34Callback1This makes it possible for a call to be made automatical-ly to an extension or external number

Functions used when making calls 35Step by stepnPress this key. The LED goes off.w Wait for the recall.Answering a RecallRequired: Recall is activated

Step by stepFunctions used when making calls 36Override1The Override feature allows the user to override a con-versation. A beep signals that the conv

Functions used when making calls 37Step by stepUrgent call/Callback when busy1The Urgent call feature is used when the extension be-ing called is busy

Step by stepFunctions used when making calls 38Hotline1The Hotline feature allows an extension to automatically generate a call to a pre-programmed nu

Functions used when making calls 39Step by stepDirect communication callThis features activates sending voice messages to sys-tem telephones using the

4IntroductionIntroductionIntroduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2About This User Manual . . . . . . . . . .

Step by stepFunctions used when making calls 40Handsfree answerback1The called extension receives an Alert tone. The call us-ing the speakerphone is e

Functions used when making calls 41Step by stepw [ Wait for the call to be answered. Start conversation.You can program the HiPath 1100 to send a warn

Step by stepFunctions used when making calls 42ACS1With ACS (Alternative carrier selection) the system can be set to use a specific carrier regardless

Functions used when making calls 43Step by stepjEnter the code to access an external line (e.g., 0). w Wait for an external line dial tone.j Enter the

Step by stepFunctions used when making calls 44Timeout for external calls1The "timeout for external calls" feature defines a time "cred

Functions used when making calls 45Step by stepView timeoutThis allows you to view the time elapsed and the time remaining for making external calls.R

Step by stepFunctions used when making calls 46• ”Night service” Æ page 106• ”Suffix dialing” Æ page 58• ”Entrance telephone – door opener” Æ page 108

Functions used when making calls 47Step by stepUsing a Temporary MSN to make a call This feature allows you to use a temporary MSN from your own direc

Step by stepFunctions used during calls 48Functions used during callsConsultation1The Consultation feature allows the extension to make a consultation

Functions used during calls 49Step by stepTransfer1The Transfer feature allows an extension to transfer a call (incoming or outgoing) to another exten

5IntroductionEnding a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Seizure of a specific line .

Step by stepFunctions used during calls 50If the consultation extension is busy or does not an-swer, or if you want to return to the first call before

Functions used during calls 51Step by stepConference1The conference feature allows a third party to partici-pate in a conversation when a call is in p

Step by stepFunctions used during calls 52Conference with more than three participantsRequired: A three-way conference must be in progress.In a confer

Functions used during calls 53Step by stepAdding a participantRequired: A conference with more than three speakers activated and the extension as mast

Step by stepFunctions used during calls 54Removing a participantThe master extension can remove a slave extension at any time, while keeping the other

Functions used during calls 55Step by step• If external call timer is activated and the master ex-tension leaves the conference, the timer stays acti-

Step by stepFunctions used during calls 56Parking1The Parking feature can place up to 10 internal or exter-nal calls on hold and answer these at any e

Functions used during calls 57Step by stepCommon Hold1Common Hold allows external calls to be placed on hold using a programmable key (”Programming th

Step by stepFunctions used during calls 58Suffix dialing1Suffix dialing allows an extension to send information or MF commands during a call (e.g: for

Functions used during calls 59Step by stepRetrieving a call on holdThis allows a call waiting for a consultation to be recov-ered when the destination

6IntroductionFunctions used when receiving calls . . . . . . . . . . .62Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Step by stepFunctions used during calls 60S Press the "Account code" key.j Enter the Account code (a sequence of up to 10 digits from 0 to 9

Functions used during calls 61Step by stepIt is also possible to configure the system so that it is either mandatory or optional to enter a Ac-count c

Step by stepFunctions used when receiving calls 62Functions used when receiving callsAnswering callsExtensions receive different ringing signals and t

Functions used when receiving calls 63Step by stepAnswering a call on holdIf there is an intermittent signal in the background when a conversation is

Step by stepFunctions used when receiving calls 64PickupGroup1The group pickup feature allows any group extension to answer a call that rings at a dif

Functions used when receiving calls 65Step by stepjEnter the extension number (e.g. 11/101).w [ Wait. Start conversation.Call forwarding1This allows a

Step by stepFunctions used when receiving calls 66External1The external call forwarding feature allows calls made to a specific extension to be forwar

Functions used when receiving calls 67Step by stepjEnter the number for the:1. Extension you want to call (e.g., 11/101).2. UCD Subscriber group for v

Step by stepFunctions used when receiving calls 68Conditional1Incoming calls can be forwarded to a specified destina-tion list, as configured in a TAP

Functions used when receiving calls 69Step by stepDisabling call forwarding This feature allows an extension to resume answering incoming calls.Intern

7IntroductionRelay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96Relay Status Check . . . .

Step by stepFunctions used when receiving calls 70Do not disturb1The Do not disturb feature prevents internal and exter-nal calls from being directed

Functions used when receiving calls 71Step by stepVoice mail1Voice mail is an information tool designed to facilitate communications within and outsid

Step by stepFunctions used when receiving calls 72Message Waiting Indicator (MWI)1The Message Waiting Indicator (MWI) is used in the Hi-Path 1100 to h

Functions used when receiving calls 73Step by stepSelect and confirm.Confirm.orSelect and confirm.Programming a key as a MWI for the external server1A

Step by stepFunctions used when receiving calls 74Activating receipt of an Internal MWI1When a subscriber group is programmed as a VMIe group interfac

Functions used when receiving calls 75Step by stepAccessing a mailboxTo access your mailbox, call the direct access number (Voice mail subscriber grou

Step by stepFunctions used when receiving calls 76Leaving a messageMost callers access the called party mailbox when the called party is not at the us

Functions used when receiving calls 77Step by stepEntry voice mail (EVM)The HiPath 1100 can be equipped with an integrated voice recording capability

Step by stepFunctions used when receiving calls 78Mailbox greeting configurationIf the support technician has not already configured your personal voi

Functions used when receiving calls 79Step by stepChecking you personal mailboxMessages stored in your mailbox are indicated on your telephone as foll

8IntroductionPractical guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131Care of the telephone . . . . . . . . . . . . . . . . . .

Step by stepFunctions used when receiving calls 80j + * Enter your external number (MSN) and press the Aster-isk (*) key during the message playback.j

Functions used when receiving calls 81Step by stepGroups1A group consists of extensions linked by type or prox-imity. Its goal is to prevent calls fro

Step by stepFunctions used when receiving calls 82Calling a Hunt group (HG)j Enter the Hunt group number.• 780 to 789 = Hunt groups (HG);w [ Wait for

Functions used when receiving calls 83Step by stepSPress the "GP LOGON/GP LOGOFF" key.orRIf an X appears next to the group number (e.g., 770

Step by stepFunctions used when receiving calls 84orSelect and confirm.The ringing signal for all groups is activated again.or* Enter the code for &qu

Functions used when receiving calls 85Step by stepor*401 Enter the code to login or logout of the UCD group.or#401 Enter the code to login or logout o

Step by stepFunctions used when receiving calls 86orj Enter the UCD group number.•790 to 799 = UCD group;Confirm. The next number in the group will be

Functions used when receiving calls 87Step by stepThe display indicates that the agent is available.orThe display indicates that the agent is unavaila

Step by stepFunctions used when receiving calls 88Show queue size to UCD agentThis shows the number of calls in the hold queue of the UCD agent for 5

Functions used when receiving calls 89Step by stepOverflow extension1An overflow extension only receives calls when the ex-tension that was called is

Getting to know your OpenStage phone9Getting to know your OpenStage phoneThe following sections describe the most frequently used operating ele-ments

Step by stepMiscellaneous functions 90Miscellaneous functionsChanging the password for the elec-tronic lockThis is a security feature that protects ag

Miscellaneous functions 91Step by stepElectronic lock1The electronic lock allows the user to prevent unautho-rized persons from making calls from that

Step by stepMiscellaneous functions 92Music on holdThis feature plays pre-programmed music during the time an external call is on hold (see General pr

Miscellaneous functions 93Step by stepor*9411 Enter the code to activate busy signaling. or .#9411 Enter the code to deactivate busy signaling.The dis

Step by stepMiscellaneous functions 94Language/country settingsThis allows you to configure the system specifically ac-cording to the country.Language

Miscellaneous functions 95Step by stepPeru 75051002Malaysia 76010255IM English 85315585Spain 96149549China 98245912China2 98245924IM Spanish 98256348I

Step by stepMiscellaneous functions 96Relay1The relay on the HiPath 1120 music module is used to con-trol all peripheral equipment, such as the door o

Miscellaneous functions 97Step by stepRelay Status CheckThis feature allows you to check whether the relay is ON or OFF.Required: System telephone wit

Step by stepMiscellaneous functions 98Disabling a general alarmIf an alarm system has been activated, in addition to the alarm signal, it can be deact

Miscellaneous functions 99Step by stepFor type 4 timed reminderonly jEnter the day, month, hour, minutes (e.g., 05080830 for August 5, 8:30 a.m.).Conf