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Settings Menu Nur für den internen Gebrauch
A31003-H3590-M100-5-76A9, 11/2011
9-152 HiPath 3000 Manager E, Administrator Documentation
settings05.fm
Settings | Incoming calls
9.6.11 UCD groups
Agents are assigned to workgroups via UCD group. Each agent can only be allocated to one
group.
The last hunt groups are used in UCD to set up a master call number, a DID number and a
group name for the individual UCD groups. Each UCD group is assigned a virtual address num-
ber beginning from #201 (to #260 or #450) under Call forwarding. The UCD group 1 (#201) can
therefore be called by dialing the default call number for Groups/hunt groups.
When an agent logs on to myAgent, he is automatically logged on to the UCD (Universal Call
Distribution) of HiPath 3000. If OpenScape Office crashes, and myAgent with it, UCD deals with
incoming calls and therefore ensures the continued functioning of the call center. If myAgent
has already crashed when an agent wants to log on, he can log on to the UCD via his tele-
phone.
9.6.11.1 Selection, Members table
Agents can be assigned to the UCD groups with the Selection and Members lists. In order to
do this, drag that respective ID from the Selection list into the Members list. Each ID can only
appear in one group.
9.6.11.2 UCD groups table
The UCD groups table enables the group-specific configuration of UCD parameters. The table
is divided into the following columns:
UCD group column
The UCD group column contains a list of the available groups.
Prim. ring cycles, Sec. ring cycles columns
The primary and secondary ring cycles can be set up for each group. The behavior depends
on whether or not further UCD groups have been configured as destinations in the respective
call destination list.
Scenario 1: A UCD group is configured only for the first destination
The Universal Call Distribution (UCD) is set up to route a call to an available agent depending
on the longest idle phase. If additional agents are available and the call was not accepted, the
call is forwarded to the next available agent after the number of cycles (5 second intervals)
Settings | Incoming calls | UCD groups
- Documentation 1
- Contents 0 3
- Nur für den internen Gebrauch 10
- 1 Introduction 11
- 1.1 About this Documentation 12
- ● SIP - UserID: for example 15
- ● Realm: The range for which 15
- 1.2 Further Information 16
- 1.3 Basic Functions 17
- 1.3.1 Read/write database 18
- 1.3.2 Online mode 19
- 1.3.3 Maintenance (remote) 19
- 1.3.5 Settings 23
- 1.3.6 Password level 23
- 1.4 Wizard 24
- 1.5 File Types 25
- 1.5.1 Customer database (CDB) 26
- (languages) 26
- 1.6 File ass_150e.ini 27
- 1.7 System Requirements 28
- 2 Operation 33
- 2.1 Program Window 34
- 2.1.1 Menu bar 36
- 2.1.2 Toolbar 37
- 2.1.4 Administration area 41
- 2.1.5 Status bar 43
- 2.3 Context Menu 44
- 2.4 Table Handling 45
- 2.5 Invoking Help 47
- Invoking Help 48
- 3 Start and Log-on 49
- Logging on to Manager E 50
- 4.1.1 Creating the server 52
- 4.1.2 Adding nodes 53
- 4.1.7 Configuring LCR 55
- 4.2.3 Stations overview 60
- 4.2.7 Logging on/off a node 62
- 4.2.8 Adding nodes 63
- 4.2.9 APS transfer 63
- 4.2.10 Password protection 64
- 4.2.12 Maintenance access 65
- 4.5.2 IP network 68
- 4.6.1 Route configuration 70
- 4.6.2 Configuring LCR 72
- Streaming and HPCO 75
- System tele 77
- Data Adapter 77
- 5 Implementing Features 81
- 5.7 Least Cost Routing (LCR) 98
- 5.9 Tenant Service 101
- 5.10 Other Features 102
- 5.11 Network 105
- 5.13 ISDN Features 109
- Feature Setup Testing 111
- Implementing Features 111
- Small Remote Site Concept 111
- 6 Menu Overviews 113
- 6.2 Settings 115
- 6.3 System Status 118
- 6.4 Tools 118
- 6.5 Options 119
- 6.6 Applications 119
- 6.7 Help 119
- 7 Station view 121
- 7.1 Station Selection 122
- 7.2 Station Parameters 123
- 7.2.1 Station view: Flags 126
- 7.2.4 Station view: Groups 145
- 8 File Menu 149
- 8.1 New 151
- 8.3 Delete 154
- 8.6 Open Customer Database 159
- 8.7 Save Customer Database 161
- 8.8 Save Customer Database As 162
- 8.9 Close Customer Database 163
- 8.10 Output Customer Database 164
- 8.13 Load APS Texts 169
- 8.14 Append CDB to APS 170
- 8.15 Print / Print Preview 171
- 8.16 Printer Setup 171
- 8.17 Output MDF Plan 172
- 8.19 Transfer 173
- Forwarding 219
- 8.19.28 Maintenance 225
- 8.19.37 Security 251
- 8.20 Exit 257
- 9 Settings Menu 259
- 9.1 Settings 260
- 9.1.1 Stations - Netwide Data 261
- 9.1.2 Netwide Data 266
- 9.2 Settings 269
- 9.2.1 Subscriber 270
- 9.2.2 Key programming 274
- Internal 277
- Number Redial 277
- Disconnect 277
- 9.2.4 Key programming: Print 283
- 9.2.5 Terminal hw sw version 284
- 9.2.6 Fax/Modem 286
- 9.2.7 Emergency 287
- 9.2.12 OSO Ports 295
- ● Cordless 297
- ● Cordless 297
- ● Cordless 297
- ● Cordless 297
- 9.3.1 Cordless 298
- 9.3.2 Cordless 301
- 9.3.3 Cordless 304
- 9.3.4 Cordless 306
- 9.4.1 Trunks 309
- 9.4.2 Buttons 311
- 9.4.8 Routes 332
- 9.4.9 Routing parameters 341
- 9.4.10 ISDN parameters 349
- 9.4.11 LCOSS 353
- 9.4.12 PRI (US only) 355
- 9.4.14 IP Trunks for HG 1500 358
- 9.4.16 E.164 Table 362
- 9.5.1 Flags and COS 365
- 9.5.2 Dial plan 367
- 9.5.3 Schedule 380
- 9.6 Settings 382
- 9.6.1 Call Pickup 383
- 9.6.3 Call forwarding 387
- 9.6.4 Groups/hunt groups 391
- 9.6.8 Team/top 402
- 9.6.9 Edit team/top 406
- 9.6.10 UCD parameters 408
- 9.6.11 UCD groups 410
- 9Settings MenuSettings Menu 413
- 9Settings Menu 413
- 9.7.1 Station 414
- 9.7.2 Day or Night 415
- 9.7.3 Allowed/Denied numbers 418
- 9.7.4 CON matrix 420
- 9.7.5 Group assignment 423
- 9.7.6 Overview 425
- 9.7.7 Autom. night service 427
- 9.7.8 Special days 429
- 9.7.9 autom. COS changeover 430
- 9.8.1 Flags 434
- ● As of V6.0 SMR-06: 443
- ● without LCR 445
- 9.8.2 LDAP 448
- 9.8.3 System settings 451
- 9.8.4 Intercept / Attendant 459
- 9.8.5 Display 465
- 9.8.6 Flexible menus 470
- 9.8.7 Speed dialing system 471
- 9.8.8 Service codes 475
- 9.8.9 Texts 477
- 9.8.10 Time parameters 478
- 9.8.11 Tones and ring types 487
- 9.8.13 Plus Products Flags/MW 493
- 9.9.1 Ext. connection 497
- 9.9.2 Actuators 499
- 9.9.3 Announcement 503
- 9.9.5 Paging 507
- 9.9.6 Sensors 508
- 9.9.7 PhoneMail 511
- 9.9.10 IVM 521
- 1 VP: Voice prompt 531
- 9.9.18 EVM (Entry Voice Mail) 544
- 9.10 Settings 552
- 9.10.1 Basic settings 553
- 9.10.2 IP parameters 557
- 9.10.3 SNMP Data 561
- 9.10.5 PSTN partner 567
- 9.10.6 Edit PSTN partner 568
- 9.10.7 Firewall 572
- 9.10.10 Routing 578
- 9.10.12 Mapping 580
- 9.10.15 Gatekeeper 583
- 9.10.16 Ext. H.323-GK 586
- 9.10.17 Ext. SIP 588
- 9.10.18 IP Ports 591
- 9.10.19 Resource Management 593
- 9.11 Settings 594
- 9.11.1 Licensing – HXG 595
- 9.11.3 Licensing – S2M 597
- 9.11.4 Licensing – IVM 598
- Settings 602
- 10 System Status Menu 603
- 10.1 System-wide 604
- 10.1.1 Cards 605
- 10.1.4 Loadware 613
- 10.1.5 System 614
- 10.1.6 Flags 617
- 10.1.7 Forwarding 618
- 10.1.8 Line states 620
- 10.1.9 System texts 621
- 10.1.10 UCD Agents 622
- 10.2 Call charges 623
- 10.2.3 Output format 626
- 10.2.6 Account codes 636
- 11 Tools Menu 639
- 11.1 Run Wizard (HiPath 3000) 640
- 11.3 Start IP Access Manager 643
- Start IP Access Manager 644
- 12 Options Menu 645
- 12.1 Program Options 646
- 12.1.4 Program options ISDN 656
- 12.2 Password Level 658
- 12.3 Change Password 659
- 12.4 Delete Call Numbers 660
- 13 Applications Menu 663
- 14 Help Menu 665
- 14.1 Help Topics 666
- 14.2 Using Help 666
- 14.3 Info 666
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