Siemens HG2425UC Specifications download pdf (Page 49)

Service

English 45

How to Obtain Service or Parts To reach a service representative, see the contact information at the front of the

manual. Please be prepared with the information printed on your product data

plate when calling.

Product Data Plate The data plate shows the model and serial number. Refer to the data plate on the

appliance when requesting service. It is located on the frame near the drawer.

Open the drawer to view it.

Statement of Limited

Warranty

The warranties provided by BSH Home Appliances Corp. in this Statement of Lim-

ited Warranty apply only to the BSH Dual Fuel Freestanding Range ("Range")

sold to you, the first using purchaser, provided that the Range was purchased (1)

for your use and not for resale and (2) in the United States or Canada and is

located in the country of purchase. As used in this Statement of Limited Warranty,

the term "Date of Installation" shall refer to the earlier of the date the Range is

installed or ten (10) business days after the date the Range is sold to the first

using purchaser, the warranties stated herein apply only to the first using pur-

chaser and are not transferable.

Standard Limited Warranty BSH warrants that its Range is free from defects in materials and workmanship for

a period of twelve (12) months from the date of installation. During the warranty

period, BSH or its authorized service center will repair or replace, at its sole

option, any Range that proves to have been defective under conditions of normal

use without charge. All removed parts and components shall become the property

of BSH, at BSH's option. All replaced and/or repaired parts shall assume the iden-

“F” and a number appears in display and

control beeps

This is a fault code. Press OFF to clear the display and stop beeping.

Reset oven if necessary. If fault code remains and beep continues, record

fault code, cancel oven and call authorized service technician.

With a new range there is a strong odor

when oven is turned on

This is normal with a new range and will disappear after a few uses. Oper-

ating the self-clean cycle will also “burn-off” the smell more quickly.

Control does not react when the pad is

touched

Be sure that pad is clean. Touch the center of the touchpad. Use the flat

part of your finger.

Fan is not running during a convection

mode

On some modes, the convection fan does not come on at the beginning of

the cycle. This is normal. If the fan is not running at the beginning of the

cycle, wait 15 minutes and then check again. If the fan is still not running,

call service.

Fan turns off and on during the cycle The convection fan turns off while the oven door is open. It resumes when

the door is closed again.

Warm air or steam escapes from oven

vent

It is normal to see or feel steam or warm air escaping from the oven vent.

Do not block the vent.

Table 11: Oven Troubleshooting Chart

Oven Problem

Possible Causes and

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Siemens HG2425UC Specifications Page 49

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