Siemens 120 Series User's Guide

User GuideROLMphone 120/240/400 Seriesfor 9751 CBX and Hicom 300 E CS

x ROLMphone 120/240/400 Series User Guide

4-2 ROLMphone 120/240/400 Series User GuideReminder Messages and Notifications on Display PhonesTo display mail-box reminder messages and no-tificatio

Answering Calls 4-34. Answering CallsTo delete a dis-played reminder message or notifi-cation➩While the message or notification you want to delete is

4-4 ROLMphone 120/240/400 Series User GuideDisplaying Specific Kinds of Messages and NotificationsIf you have a display phone, you can display specifi

Answering Calls 4-54. Answering CallsDisplay Numbers for 6.3 and HigherTo display PhoneMail and external voicemail notifications➩Press the Mailbox ke

4-6 ROLMphone 120/240/400 Series User GuideReminder Messages and Notifications on Non-Display PhonesOn a non-display phone, the Mailbox status light t

Answering Calls 4-74. Answering CallsTo call the Pho-neMail system or your voicemail system when your PhoneMail status light is not on➩Press the Phon

4-8 ROLMphone 120/240/400 Series User GuidePickupThe Pickup features let you answer calls that are ringing, on hold, queued, or parked at other extens

Answering Calls 4-94. Answering CallsPreviewThe Preview feature lets the user view information associated with any line configured on the phone. The

4-10 ROLMphone 120/240/400 Series User GuideInitiate a hands-free speakerphone operation. Refer to “Using Your Speakerphone (RP240, RP240E, and RP400)

Answering Calls 4-114. Answering CallsStation PickupStation Pickup lets you answer a call that is ringing, on hold, queued, or parked at any extensio

How to Use This Guide xiHow to Use This GuideThis guide explains how to use the many features of your ROLMphone 120/240/400 series telephone. Be sur

4-12 ROLMphone 120/240/400 Series User GuideUniversal Night AnswerUniversal Night Answer lets you answer an incoming call to your company’s operator w

Moving Calls 5-15. Moving CallsChapter 5 Moving CallsForwardingForwarding automatically redirects your incoming calls to another extension or an outs

5-2 ROLMphone 120/240/400 Series User GuideYou will hear the confirmation tone. If you have a display phone, SYSTEM FORWARD OFF is displayed.➩Hang up.

Moving Calls 5-35. Moving Calls• when your extension rings, but no one answers (for a period of time specified at the communications server.)• for bo

5-4 ROLMphone 120/240/400 Series User GuideNote:On Version communications server 6.1 only, SYSTEM FORWARD is displayed if Fixed Forwarding has been se

Moving Calls 5-55. Moving Callstime specified at the communications server.➩While the forwarding option you want to use is displayed, dial the extens

5-6 ROLMphone 120/240/400 Series User Guide—# 9 4Forward both internal and external calls when your extension is busy.—# 9 5Forward both internal and

Moving Calls 5-75. Moving CallsNote:A call made from your Variable Forwarding target to your extension will always ring through. You can only forward

5-8 ROLMphone 120/240/400 Series User GuideOther Forwarding OptionsFollow-Me ForwardingFollow-Me Forwarding lets you enter a personal identification n

Moving Calls 5-95. Moving CallsDelayed Call Forwarding on BusyYour phone can be configured at the communications server so that when you are on a lin

xii ROLMphone 120/240/400 Series User GuideAppendix A Feature Access Codes lists the codes that can be dialed to use system features.Appendix B Help!

5-10 ROLMphone 120/240/400 Series User GuideParkPark lets you move a call to an extension and hold it there, without ringing that extension. You or an

Moving Calls 5-115. Moving CallsTo park a call to your extension➩Press the Transfer (TRANSFR) key. You will hear the confirmation tone, followed by t

5-12 ROLMphone 120/240/400 Series User Guide➩Hang up.The parked call will recall your extension.➩When your phone rings, answer it and begin speaking.T

Moving Calls 5-135. Moving CallsSystem HoldSystem Hold lets you move a call to a system slot (a temporary holding place) and hold it there. The call

5-14 ROLMphone 120/240/400 Series User GuideTo place a call on system hold on a non-display phone or a display phone without a System Hold key➩Press t

Blocking Calls 6-16. Blocking CallsChapter 6 Blocking CallsDo Not DisturbThe Do Not Disturb feature lets you temporarily block incoming calls to your

6-2 ROLMphone 120/240/400 Series User GuidePrivacyThe Privacy feature lets you• prevent callers from using the Busy Override feature to break through

Blocking Calls 6-36. Blocking CallsTo exclude a party that has bridged your call➩Press the Privacy key, or press the Transfer (TRANSFR) key and dial

6-4 ROLMphone 120/240/400 Series User GuideAutomatic PrivacyIf your phone has been assigned the Automatic Privacy feature, no one can bridge (or join)

Managerial Features 7-17. Managerial FeaturesChapter 7 Managerial FeaturesAccount NumberThe Account Number feature lets you charge an external call t

Related Publications xiiiRelated PublicationsThe following list presents the titles and brief descriptions of other useful Siemens publications. Plea

7-2 ROLMphone 120/240/400 Series User GuideTo assign a call to an account dur-ing the call➩Press the Account key. If you have a display phone, ENTER A

Managerial Features 7-37. Managerial FeaturesNote:To change the account to which you have assigned a call, simply assign the call to another account.

7-4 ROLMphone 120/240/400 Series User GuideBad Line ReportingIf you have a bad connection with an external call, Bad Line Reporting lets you report th

Managerial Features 7-57. Managerial FeaturesHunt GroupsA hunt group consists of a group of telephones set up to move an incoming call automatically

7-6 ROLMphone 120/240/400 Series User GuideYou can only join a station hunt group if your phone has been assigned the station hunt group class of serv

Managerial Features 7-77. Managerial FeaturesFor a linear-pattern pilot hunt group, if all the members of the group are busy the call will be placed

7-8 ROLMphone 120/240/400 Series User GuideSetupTo set up your station hunt desti-nation for the first time➩Get a dial tone.➩Dial # * 9 0.You will hea

Managerial Features 7-97. Managerial Features➩Dial the primary extension of the member to whom you want to advance calls.You will hear the confirmati

7-10 ROLMphone 120/240/400 Series User GuideTo remove your phone temporari-ly from a hunt group➩Press the No-Hunt key. The No-Hunt status light turns

Managerial Features 7-117. Managerial FeaturesPIN Authorization FeaturesThe Personal Identification Number (PIN) Authorization feature lets you dial

xiv ROLMphone 120/240/400 Series User Guide

7-12 ROLMphone 120/240/400 Series User GuideYou will hear the confirmation tone, followed by the dial tone.➩Dial one of the following access codes to

Managerial Features 7-137. Managerial Features—# 9 6Forward both internal and external calls when you do not answer during a period of time specified

7-14 ROLMphone 120/240/400 Series User GuideForced AuthorizationWith the Forced Authorization feature, the system will prompt you to enter a personal

Managerial Features 7-157. Managerial FeaturesRemote AuthorizationThe Remote Authorization feature lets you activate your personal identification num

7-16 ROLMphone 120/240/400 Series User GuideNote:Do not deactivate your PIN during a call, since this will disconnect the call.

Managerial Features 7-177. Managerial FeaturesClass of Service ChangeoverYour phone may be set up at the communications server to use one class of se

7-18 ROLMphone 120/240/400 Series User GuideTrace CallTrace Call lets you record a caller’s phone number on a system printout. You can trace a call ma

Feature Access Codes A–1A. Feature Access CodesAppendix A Feature Access CodesFeature Access CodesIf you do not have a key on your phone for a featur

A–2 ROLMphone 120/240/400 Series User GuideClass of Service Changeover• To restore your phone’s primary COS• To return your phone’s secondary COSCommu

Feature Access Codes A–3A. Feature Access CodesForwarding, Variable - ExternalForwarding, Variable - InternalForwarding, Variable - Ring No AnswerFor

Introduction 1-11. IntroductionChapter 1 IntroductionThe ROLMphone 120, 240, and 400 SeriesThe ROLMphone 120, 240, and 400 series of multi-featured p

A–4 ROLMphone 120/240/400 Series User GuidePrivacyPrivacy - CancelSaved Number RedialSpeaker Call, Fixed One-WaySpeaker Call, One-WaySpeaker Call, One

Feature Access Codes A–5A. Feature Access CodesStation Speed Dialing• To set up a station speed code (on a non-display phone)• To dial a station spee

A–6 ROLMphone 120/240/400 Series User Guide

Help! B-1B. Help!Appendix B Help!IntroductionThis section presents some simple procedures that may help you correct problems with ROLMphone 120/240/4

B-2 ROLMphone 120/240/400 Series User GuideSelf TestThe Self Test should be the initial step in troubleshooting problems with ROLMphone 120/240/400 se

Help! B-3B. Help!The other party cannot hear you when you are using the speakerphone, though everything else works.Verify that your phone is equipped

B-4 ROLMphone 120/240/400 Series User Guide

Glossary G-1GlossaryGlossaryAaccess code. A preassigned number that a user dials to access a trunk or a system feature.account number. A preassigned

G-2 ROLMphone 120/240/400 Series User GuideEextension. A unique number assigned to a line appearing on one or more telephones that is connected to a c

Glossary G-3GlossaryMmute. A feature key that turns the telephone microphone off and on. This feature controls the microphones in both the handset an

1-2 ROLMphone 120/240/400 Series User GuideFigure 1-1. The ROLMphone 120, 240, 400 Series

G-4 ROLMphone 120/240/400 Series User GuideSspeaker. A device used to convert varying electrical signals into sound. A loudspeaker (receiver) associat

Index I-1IndexIndexAaccess codesSee also feature access codes.paging 3-23trunk 2-8ACCOUNT key 7-1Account Number feature 7-1access code A-1account num

I-2 ROLMphone 120/240/400 Series User Guidefeature 5-9dial pad. See key pad.dial tone 1-15, 2-2dialing phone calls 2-5Direct Station Select (DSS) feat

Index I-3IndexForced Authorization 7-14Forced Forwarding 5-8Forwarding 5-1Forwarding Return 5-8Group Pickup 4-8Hold 1-10, 2-14Hold on Hold 2-15hunt g

I-4 ROLMphone 120/240/400 Series User Guidelinear 7-6pilot 7-5removing yourself from 7-7setting up 7-8station 7-5feature access codes A-4IINT key 3-20

Index I-5IndexPick a Call and Add to Conference features 3-10Pickup features 4-8access codes A-3Group Pickup 4-8Station Pickup 4-11Universal Night An

I-6 ROLMphone 120/240/400 Series User Guideaccess codes A-4Fixed One-Way Speaker Call 3-29One-Way Broadcast Speaker Call 3-31One-Way Speaker Call 3-30

Introduction 1-31. IntroductionThe ROLMphone 120 SeriesFigure 1-2. The ROLMphone 120 TelephoneThe ROLMphone 120 series offers three models.• The RP12

1-4 ROLMphone 120/240/400 Series User GuideThe ROLMphone 240 SeriesFigure 1-3. The ROLMphone 240E TelephoneThe ROLMphone 240 series offers seven model

Introduction 1-51. Introduction• The RP240E (like the RP240EH and RP240ED) has 24 feature keys, a speakerphone, a two-line display with up to 24 char

November 1998Form No. GU30-1612-01 Part No. 06E0105 EC No. A93070No part of this publication may be reproduced, stored in a retrieval system, or trans

1-6 ROLMphone 120/240/400 Series User GuideThe ROLMphone 400 SeriesFigure 1-4. The ROLMphone 400 TelephoneThe ROLMphone 400 series offers four models.

Introduction 1-71. Introduction• The RP400D has a data communications module (DCM) for attaching your phone to a terminal or personal computer with a

1-8 ROLMphone 120/240/400 Series User GuideROLMphone BasicsFaceplateThe faceplate is a paper template that identifies features that you access by pres

Introduction 1-91. IntroductionDisplayThe display at the top of the RP240E and RP400 provides call information such as the extension calling you and,

1-10 ROLMphone 120/240/400 Series User GuideClass of ServiceSome of the phones in your system may be set up to use one class of service (the primary)

Introduction 1-111. IntroductionThe Connect key lets you• reconnect with a call placed on consultation hold• reconnect with a transferred call before

1-12 ROLMphone 120/240/400 Series User GuideTime Key: On a display phone, pressing the Time key displays the current day, date, and time.Feature Acces

Introduction 1-131. IntroductionStatus LightsThe red status lights next to line keys tell you what is happening on those lines.A line key status ligh

1-14 ROLMphone 120/240/400 Series User GuideSpeakerAll ROLMphone 120/240/400 series phones have a speaker that you can use for receiving calls or list

Introduction 1-151. IntroductionSoundsYour phone makes different sounds to let you know what’s going on. Rings occur on a line that you are not using

iiiContentsChapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1The ROLMphone 120, 240, and 400 Series . . . .

1-16 ROLMphone 120/240/400 Series User GuideBusy tone The party you called is on the phone.Busy tone that changes to a very fast busy toneYou cannot q

Introduction 1-171. IntroductionRing VolumeUse the slide control to adjust the ringing volume of your phone. The slide control is located underneath

1-18 ROLMphone 120/240/400 Series User GuideFigure 1-5. RP120, RP240, RP400 Headset Adapters

Introduction 1-191. IntroductionWhere to Go for AssistanceSee Appendix B, “Help!” for some procedures that may help you correct problems with your ph

1-20 ROLMphone 120/240/400 Series User GuideGetting StartedThis has been a general introduction to the ROLMphone 120/240/400 series telephones. To get

Using Your Phone 2-12. Using Your PhoneChapter 2 Using Your PhoneQuick and EasyYou can begin using your ROLMphone 120/240/400 series phone as soon as

2-2 ROLMphone 120/240/400 Series User GuideMaking a CallBefore dialing a number or using a feature access code, you must get a dial tone. The dial ton

Using Your Phone 2-32. Using Your PhoneAnswering a CallYou can answer a call in three ways:• by picking up your handset (for a call ringing on your p

2-4 ROLMphone 120/240/400 Series User GuideHanging UpYou can hang up in three ways:• by hanging up your handset when you are on a handset call• by pre

Using Your Phone 2-52. Using Your PhoneInternal CallsCalling an Extension in Your Telephone SystemEvery phone in your company’s telephone system has

iv ROLMphone 120/240/400 Series User GuideCalling an Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8Features Used with Externa

2-6 ROLMphone 120/240/400 Series User Guide•Community (Com) Group Speaker Call - lets you place a two-way speakerphone call to a member of your com gr

Using Your Phone 2-72. Using Your Phone•Station Speed Dialing - lets you set up single-digit codes for frequently dialed extensions or feature access

2-8 ROLMphone 120/240/400 Series User GuideExternal CallsCalling an Outside NumberTo call outside your communications server system, you must first di

Using Your Phone 2-92. Using Your PhoneFeatures Used with External CallsThe following features can be used with external calls:•Conference - lets you

2-10 ROLMphone 120/240/400 Series User Guide•Trunk Queuing - directs the communications server to help you complete your call when you are trying to r

Using Your Phone 2-112. Using Your PhoneUsing Your SpeakerYour phone has a speaker that you can use for receiving calls or listening to the PhoneMail

2-12 ROLMphone 120/240/400 Series User GuideUsing Your Speakerphone (RP240, RP240E, and RP400)The RP240, RP240E, and RP400 models (except the RP240 Ba

Using Your Phone 2-132. Using Your PhoneVoice TransmissionA ROLMphone speakerphone only allows voice transmission in one direction at a time. Therefo

2-14 ROLMphone 120/240/400 Series User GuideHold Putting a Call on HoldThe Hold key lets you temporarily hang up a line without disconnecting the othe

Using Your Phone 2-152. Using Your PhoneTo pick up a call on hold at another extension➩Press the Pickup key, or get a dial tone and dial * 3.➩Dial th

vSpeaker Call Rejection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33Station Speed Dialing . . . . . . . . . . . . . . . . . . .

2-16 ROLMphone 120/240/400 Series User GuidePrivate HoldPrivate Hold is another way to place a call in a temporary waiting position. But with Private

Using Your Phone 2-172. Using Your PhonePreviewThe Preview feature lets the user view information associated with any line configured on the phone. T

2-18 ROLMphone 120/240/400 Series User GuideInitiate a hands-free speakerphone operation. Refer to “Using Your Speakerphone (RP240, RP240E, and RP400)

Using Your Phone 2-192. Using Your PhoneTransferTransfer lets you move a call to another party and then hang up. The other party can be, for example,

2-20 ROLMphone 120/240/400 Series User GuideTo reconnect to the original call➩Before hanging up, press the Connect key to rejoin the original call.

Using Your Phone 2-212. Using Your PhoneConnectThe Connect key lets you• reconnect with a call placed on consultation hold• reconnect with a transfer

2-22 ROLMphone 120/240/400 Series User GuideUsing Your MailboxThe Mailbox feature lets you leave reminder messages at internal extensions to alert the

Using Your Phone 2-232. Using Your PhoneChanging Your Ring ToneTo change your ring tone➩Get a dial tone.➩Dial * 5 7 2.➩Dial single digits (1 through

2-24 ROLMphone 120/240/400 Series User Guide

Making Calls 3-13. Making CallsChapter 3 Making CallsBridged CallThe Bridged Call feature lets you join a call if one of the other parties’ extension

vi ROLMphone 120/240/400 Series User GuideBad Line Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4Hunt Groups .

3-2 ROLMphone 120/240/400 Series User GuideBridging overrides Do Not Disturb mode. (See “Do Not Disturb” on page 6-1.)

Making Calls 3-33. Making CallsBusy OverrideBusy Override lets you join a conversation on a busy extension. It is intended for high priority and emer

3-4 ROLMphone 120/240/400 Series User GuideBusy Standby QueuingWith Busy Standby Queuing, you can stay on a line until a busy extension that you are t

Making Calls 3-53. Making CallsCallback RequestCallback Request can help you complete calls to extensions that are busy, ringing, or in Do Not Distur

3-6 ROLMphone 120/240/400 Series User GuideTo cancel a callback request from a display phone➩Press the Callback (CALLBCK) key until the auto-callback

Making Calls 3-73. Making CallsConferenceThe Conference feature lets you have up to eight parties, including yourself, in a telephone conversation. T

3-8 ROLMphone 120/240/400 Series User GuideTo remove the last party from the conference➩Press the Clear key.OR➩Press the Transfer (TRANSFR) key. The s

Making Calls 3-93. Making Calls➩Press the Conference key to rejoin the conference.You will hear the conference tone. The number of parties and your p

3-10 ROLMphone 120/240/400 Series User GuidePicking Up Calls to Add to ConferencesOn Version 6.4 and higher, you can use the Station Pickup feature to

Making Calls 3-113. Making CallsTo go back and forth (toggle) between the picked up party and the original call, press the Connect key. Note:You can

viiFiguresFigure 1-1. The ROLMphone 120, 240, 400 Series . . . . . . . . .1-2Figure 1-2. The ROLMphone 120 Telephone . . . . . . . . . . . . . .

3-12 ROLMphone 120/240/400 Series User GuideConsultationConsultation lets you put the other party in a call on consultation hold, so that you can call

Making Calls 3-133. Making CallsDirect Station Select (DSS)Direct Station Select (DSS) lets you monitor and automatically dial or answer an extension

3-14 ROLMphone 120/240/400 Series User Guide➩If you want to set up another DSS key, press the Store key. If you have a display phone, STORED is displa

Making Calls 3-153. Making CallsTo dial a DSS extension➩Press the DSS (D-) key for that extension. The other party will hear a triple beep.If you pre

3-16 ROLMphone 120/240/400 Series User GuideDirect Trunk SelectDirect Trunk Select lets you choose a particular trunk (outside line) for placing a cal

Making Calls 3-173. Making CallsIntercom FeaturesIntercom features let you• send signals to another phone’s speaker• make calls to members of your co

3-18 ROLMphone 120/240/400 Series User Guide➩Hang up.Note:If you are talking on the phone, you can press the Buzz key without interrupting your call.

Making Calls 3-193. Making CallsNote:A com group call overrides Forwarding and (on Version 6.2 and higher) Do Not Disturb mode. (See “Forwarding” on

3-20 ROLMphone 120/240/400 Series User GuideNote:A com group speaker call will override Forwarding, Do Not Disturb mode, and both Station and Pilot Hu

Making Calls 3-213. Making CallsLast Number RedialLast Number Redial lets you quickly redial the last number you have dialed.Each time you dial a val

viii ROLMphone 120/240/400 Series User Guide

3-22 ROLMphone 120/240/400 Series User GuideMailbox Reminder MessageWhen you call an extension that is busy or does not answer, the Mailbox Reminder M

Making Calls 3-233. Making CallsPagingPaging connects your phone to your company’s loudspeaker or paging system so that you can make an announcement.

3-24 ROLMphone 120/240/400 Series User GuideRepertory Dialing (Repdial)The Repertory Dialing feature lets you set up each repdial (R-) key on your fac

Making Calls 3-253. Making CallsIf you press a repdial key while you are on a call, Versions 6.0 and 6.1 will place the first party on consultation h

3-26 ROLMphone 120/240/400 Series User GuideTo clear a repdial key on a display phone➩Press the Program key. The Program status light turns on. PRESS

Making Calls 3-273. Making CallsSaved Number RedialSaved Number Redial lets you save a number that you have dialed. Later, you can redial your saved

3-28 ROLMphone 120/240/400 Series User Guide➩Press the Saved Number Redial (SAV/RDL) key, or dial # 4. If you have a display phone, SAVED NUMBER REDIA

Making Calls 3-293. Making CallsSpeaker CallsSpeaker calls let you make calls to another phone’s speaker instead of ringing that phone.Note:Speaker c

3-30 ROLMphone 120/240/400 Series User GuideOne-Way Speaker CallThe One-Way Speaker Call feature lets you make a one-way call to the speaker of anothe

Making Calls 3-313. Making CallsOne-Way Broadcast Speaker CallThe One-Way Broadcast Speaker Call feature lets you make a one-way call to the speakers

ixTablesTable 1-1. Line Key Status Light Flash Rates . . . . . . . . . . . . .1-13

3-32 ROLMphone 120/240/400 Series User GuideIf one of the parties you have called lifts his handset, a two-way (not speakerphone) connection will be e

Making Calls 3-333. Making CallsSpeaker Call RejectionSpeaker Call Rejection lets you temporarily block incoming speaker calls. If another party atte

3-34 ROLMphone 120/240/400 Series User GuideStation Speed DialingThe Station Speed Dialing feature lets you assign frequently used dialing sequences t

Making Calls 3-353. Making Calls➩Enter the dialing sequence you want to assign to the code. If you make an error while entering the dialing sequence,

3-36 ROLMphone 120/240/400 Series User Guide➩Enter the station speed code you want to set up (0 through 9, or 00 through 29 if you are set up for more

Making Calls 3-373. Making Calls➩Enter the station speed code you want to clear (0 through 9, or 00 through 29 if you are set up for more than 10 cod

3-38 ROLMphone 120/240/400 Series User GuideSystem Speed DialingIf you have the System Speed Dialing feature set up on your communications server, you

Making Calls 3-393. Making CallsTrunk QueuingThe Trunk Queuing features complete calls for you to outside numbers when all available trunks (outside

3-40 ROLMphone 120/240/400 Series User GuideTo cancel trunk callback queuing from a display phone➩Press the Callback (CALLBCK) key until the auto-call

Answering Calls 4-14. Answering CallsChapter 4 Answering CallsReminder Messages and Notifications(Displaying and Answering)Your communications server