Siemens HiPath OpenOffice User Manual Page 34
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Copyright © Siemens Enterprise Communications 2007. All rights reserved.
OpenScape Business
Improves Customer Services, one call resolution
Answer customer calls in a professional manner with the
integrated Multimedia Contact Center
UC Suite available with UC Booster Card, Booster Server or Business S
Team
Information
Individual recording
of agent calls
Customized Agent
desktop
Hands free
call control
Agent
Functions
Contact Center voice
calls, Fax & eMail
Presence of the
Experts
Call
Pop-Ups
Reports
- CCNP, CCNA-V 1
- OpenScape Office MX and LX 2
- Openscape Office UC Portal 3
- What Works on OSOMX? 4
- HiPath OpenOffice MX 5
- Scale Up To 150 Users 9
- Voice network up to 4 sites 9
- OpenScape Office V3 LX 10
- Software-based UC solution 10
- Prerequisites 11
- OpenScape Office 12
- Survivability options 12
- OpenScape Business systems 13
- Business 13
- Our own Experience 14
- Business Challenges 14
- Key Factors for Success 15
- in one common portal! 16
- Benefits 17
- OpenScape Business 18
- OpenScape Business – the 19
- User Clients and Groupware 22
- Enhanced password security 25
- OpenScape Business UC Suite 26
- OpenScape Business UCC 28
- OpenScape Business Attendant 29
- Multimedia Contact Center 32
- CRM Integration and 35
- Devices for Voice 38
- OpenStage Gate View 40
- Page 41 41
- UC Networking capabilities 42
- Business S 43
- Virtualization 44
- OpenScape Business UC 49
- More efficient 50
- Minimize the missing of 53
- “slipped through the cracks” 53
- Little training required 53
- Improved staff satisfaction 53
- Integrated Presence 54
- Reduce unnecessary travel 55
- One-Number-Service 56
- Directory Access 57
- Personal Notifications 58
- Visual Voicemail 59
- Fax Box 60
- Instant Messaging 61
- Faster response 62
- Keep track of 62
- Personal AutoAttendant 63
- Call Journal 64
- Favorites List 65
- Save time. Just click and 66
- Convenient for customer 66
- Call Me! 67
- Social Media Integration 68
- HiPath 4000 71
- Healthcare Education 72
- Public sector 72
- HiPath 4000 Solutions 73
- - Overview 74
- WAN (IP) 75
- HiPath 4000 Overview 75
- Headquarters 76
- Scalability 77
- Degraded Performance (QoS) 78
- Alternate Network Routing 78
- Failure (Component-Level) 80
- Disaster (System-Level) 82
- Office 2 83
- Secure Endpoints 84
- Securing VoIP 84
- Mobility 85
- - Deployment Scenarios 87
- HiPath 4000 Solutions 89
- HiPath 4000 V6 90
- OpenScape UC Suite 93
- Devices 94
- Enterasys 94
- OpenScale 94
- State-of-the art Unified 95
- Page 98 97
- IP Network 98
- Enterprise 99
- Subsystems 100
- December 09 101
- 5,000 – 100,000 Users 102
- 100 – 5,000 Users 102
- Page 104 103
- OpenScape UC Application 104
- Presence 105
- Podcasts/ 105
- Set your presence 108
- Rich presence 109
- Be more accessible 110
- Business benefits 111
- Effective team collaboration 112
- OpenScape Web Collaboration 113
- Click to Launch Video from 115
- 1280 x 720 (920.000) 117
- OpenScape UC Mobile Client 119
- OpenScape mobility 121
- OpenScape UC Mobile 122
- Mobile Client on Android 122
- Page 125 124
- View list of participants 125
- Remote desktop control 125
- What you can do … 125
- OpenScape Call Swipe 126
- OpenScape Mobile 127
- Video and soft clients 128
- OpenScape Fusion 129
- Some examples … 131
- Productivity Gains 132
- Page 134 133
- Functionality: 134
- New in V1R3 and Branch 50i 134
- OpenScape Voice 135
- - Virtualization 135
- OpenScape Session Border 136
- Distributed DoS protection 138
- OpenScape SBC server 139
- Page 141 140
- OpenStage devices 141
- Standby 142
- Remote Subscribers 145
- Branch Office 146
- Services 147
- Page 149 148
- Siemens devices and Soft 149
- Desktop Devices 150
- Mobile Clients 150
- Wireless Devices 150
- Soft Clients 150
- Our Desktop Phone Portfolio 151
- DECT and VoWLAN 154
- Comparison 154
- Collaboration 155
- OpenScape Mobility 156
- Devices Portfolio In Depth 158
- OpenStage 5 159
- OpenStage 10 160
- OpenStage 15 161
- OpenStage 20 162
- OpenStage 30 164
- OpenScape Desk Phone IP 35G 165
- OpenStage 40 166
- OpenScape Desk Phone IP 55G 167
- OpenStage 60 168
- OpenStage 80 169
- OpenStage SL4 professional 170
- Gigaset S4 professional 171
- OpenStage M3 Family 172
- OpenStage WL3 Family 173
- OpenScape Deployment 174
- Deployment Service 175
- Device Management 175
- HiPath Trading 177
- - Equity Trading 178
- - Air Traffic (Ground-Air) 178
- Optimized TCO 179
- Voice recording 179
- OpenStage Xpert 180
- Front Office Back Office 181
- HiPath Trading V4 R1 182
- Application Interface 182
- THANK YOU!! 183
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